Investment Accounting Tech Support Analyst

FIS - Fidelity Information Services; Makati; Hybrid; PHP 700,000 - 1,100,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

International work environment

Job summary

Fidelity Information Services in Makati/Metro Manila offers a Hybrid role for a Product Technical Support Analyst. You will provide functional and technical support for investment accounting applications, troubleshoot issues, monitor performance, and collaborate with internal and client-facing teams to resolve complex business and technical challenges.

The ideal candidate has a background in finance, accounting, or fintech, with strong problem-solving abilities and client engagement skills.

Qualifications

• Bachelor's degree in Accounting, Finance, Business, IT, or related field.
• Experience in application support, production support, or client services.
• Knowledge of financial services, investment accounting, fund accounting, or financial instruments.
• Strong analytical and problem-solving skills.
• Excellent verbal and written English communication.

Responsibilities

• Provide functional and technical support on investment accounting applications.
• Triage issues, perform log analysis, and recreate client scenarios to identify root causes.
• Manage daily production support including tickets and system issues.
• Monitor batch processes and coordinate fixes with internal teams.
• Understand client setups, workflows, and multi-account configurations.
• Collaborate with Product Development, CIO, PS, Operations, and ESM teams.
• Document recurring issues and updates to support product quality and knowledge management.

Skills

Analytical thinking

Troubleshooting

Client communication

English proficiency

Education

Bachelor's degree in Accounting/Finance/IT

Job description

Fidelity Information Services in Makati/Metro Manila offers a Hybrid role for a Product Technical Support Analyst. You will provide functional and technical support for investment accounting applications, troubleshoot issues, monitor performance, and collaborate with internal and client-facing teams to resolve complex business and technical challenges.

The ideal candidate has a background in finance, accounting, or fintech, with strong problem-solving abilities and client engagement skills.