Customer Care Representative

optiBPO; Morong; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

In-house medical team

HMO coverage

Career growth opportunities

Job summary

optiBPO is hiring a Customer Care Representative in Clark, Pampanga with a US shift and in-office requirement. You will deliver outstanding customer support to international clients, addressing inquiries and guiding issues to resolution. A strong service mindset and clear communication are essential.

The role emphasizes attention to detail, teamwork, and the ability to thrive in a fast-paced environment, with opportunities for growth within the company.

Qualifications

• Bachelor’s degree preferred.
• 1–2 years in Customer Support or related role.
• Proven ability to manage multiple tasks while maintaining high customer satisfaction.

Skills

Customer service mindset

Problem-solving

Empathy

Interpersonal skills

Team collaboration

English communication

Attention to detail

Education

Bachelor’s degree in Business Administration

Tools

MS Office

CRM systems

Ticketing tools

Job description

Job Category:

Customer Service | JR-21876

Job Location:

Clark, Pampanga

Why will you love working with this Client?

This client offers services that help hospitals and clinical laboratories achieve excellent and consistent lab operations. With a long history of growth, now is a great time to join their team here in the Philippines!

Location / Shift

Clark, Pampanga – US Shift

NOTE: You must be willing to work in the office in the above office location to apply for this position.

Key Responsibilities

Required Skills and Attributes

• Strong customer service mindset with a passion for helping others.
• Excellent problem-solving skills with the ability to provide practical and innovative solutions.
• Demonstrated empathy and ability to understand customer needs and concerns.
• Strong interpersonal and relationship-building skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Excellent verbal and written communication skills in English.
• Highly organized with strong attention to detail and accuracy.

Requirments

Qualifications And Experience

• Bachelor’s degree in Business Administration or a related field preferred.
• At least 1–2 years of experience in a Customer Support, Customer Service, or Client Support role.
• Proven ability to manage multiple tasks while maintaining a high level of customer satisfaction

Non-negotiable Skills And Requirements

• Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
• Experience working with Western or international companies is an advantage.
• Experience using customer support platforms, CRM systems, or ticketing tools is an advantage.

Why join optiBPO?

optiBPO is an exciting workplace where smart, talented professionals will surround you. These professionals support clients across Australia, New Zealand, the US, Canada, and Europe. Moreover, this is an excellent opportunity for anyone interested in taking on the role of Customer Care Representative. The job is within an international environment.

Perks & Benefits

• In-house medical team and HMO coverage.
• A healthy workplace promotes collaboration and creativity.
• Clear growth strategies and learning opportunities to advance your career.

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us. If you are passionate about contributing to a dynamic team, the Customer Care Representative role offers great career prospects at optiBPO.