Customer Service Representative

optiBPO; Morong; On-site; PHP 335,000 - 469,000; Full time

Benefits offered by this job

In-house medical team

HMO coverage

Career development opportunities

Learning opportunities

Job summary

optiBPO is seeking a Customer Service Representative for its Clark Office in Pampanga. The role involves assisting customers via email, phone, and chat, addressing questions and complaints, and processing orders and returns. An evening US shift is required, and in-office presence is essential.

You will work with an international team supporting clients across multiple regions, focusing on clear communication and effective resolution of issues. Prior experience with Western companies is preferred.

Qualifications

• 1–2 years of experience in a Customer Support role.

Responsibilities

• Provide excellent and easy-to-understand support via various support channels (email, phone, chat platforms)
• Identify potential issues and work with both product and support teams to get them resolved
• Communicating resolutions clearly, effectively, and efficiently to clients
• Identifying and taking ownership of problems, concerns, or issues with a customer and working with the customer to mitigate or resolve theme

Skills

Customer service excellence

English communication

Problem solving

Empathy

Team player

Phone, email, chat support

Experience with Western companies

Tools

MS Office (Word, Excel, Outlook)

Job description

Job Category: Customer Service | JR-22217

Job Location: Clark, Pampanga

Are you an experienced Customer Service Representative looking for a new career opportunity with great perks and benefits? Today is the day to land a job that you love while working with an international team! What are you waiting for?

Why will you love working with this Client?

This client is one of America’s leading memorial suppliers. This is an exceptional opportunity for an individual who wishes to develop their career and work!

Location / Shift

Clark Office, Evening Shift (US)

NOTE: You must be willing to work in the office at the above office location to apply for this position

Job Overview

Responsible for helping customers with complaints and questions, giving customers information about products and services, as well as taking orders and processing returns.

Responsibilities & Duties

• Provide excellent and easy-to-understand support via various support channels (email, phone, chat platforms)
• Identify potential issues and work with both product and support teams to get them resolved
• Communicating resolutions clearly, effectively, and efficiently to clients
• Identifying and taking ownership of problems, concerns,s or issues with a customer and working with the customer to mitigate orresolve theme

Skills/Abilities

• Enthusiastic individual who can listen to customer service issues and then offer a unique and innovative solution to each problem
• Excellent customer service relationship skills
• Strong empathy and ability to understand the customer
• Team player, great work ethic, and ability to work in a high-paced environment
• Excellent verbal and written English communication skills
• Highly organised and attention to detail
• Experienced with MS Office, including Word, Excel, and Outlook
• Experience working with Western companies (preferred)
• 1 – 2 years’ experience ina Customer Support role.

Why join optiBPO?

optiBPO is an exciting workplace where you will be surrounded by smart, talented professionals supporting clients across Australia, New Zealand, the US, Canada, and Europe. Moreover, this is an excellent opportunity for anyone interested in taking on the role of Customer Service Representative within an international environment.

Perks & Benefits

• In-house medical team and HMO coverage.
• A healthy workplace promotes collaboration and creativity.
• Clear growth strategies and learning opportunities to advance your career.

Enjoy great perks and benefits, such as an in-house medical team and HMO coverage. We maintain a healthy workplace that promotes collaboration, creativity, and teamwork. In addition, we need to help you advance your career by elevating growth strategies. You will also have learning opportunities throughout your career journey with us. If you are passionate about contributing to a dynamic team, the Customer Service Representative role at optiBPO offers great career prospects.