International Operations Analyst I (Project Based)

tsys; Philippines; On-site; PHP 201,000 - 312,000; Full time

Job summary

Global Payments Inc. is seeking a detail-oriented professional to research and respond to customer inquiries related to cardholder and corporate accounts.

You will use various channels including mail, email and fax, and ensure compliance with client policies and regulatory rules. The role involves validating disputes from credit bureau systems, identifying potential fraud or chargeback issues, and collaborating with the appropriate department to resolve cases.

Qualifications

• High School Diploma or Equivalent.
• Typically No Relevant Experience Required.
• Becomes familiar with client products and services while assisting with routine updates and documentation of cardholder accounts.

Responsibilities

• Becomes familiar with client products and services while assisting with routine updates and documentation of cardholder/corporate accounts.
• Follows policies to validate report disputes from credit bureau systems.
• Assists with determining basis of cardholder requests involving potential fraud, credit, collection or chargeback issues and forwards to the appropriate department.

Skills

Communication skills

Regulatory knowledge

Fraud awareness

Education

High School Diploma or Equival ent

Tools

Lotus Notes

Global Payments Applications

OnBase

Microsoft Office

Credit Bureau system

Client websites

Payment processing systems

Job description

Summary of This Role

Researches and responds to customer requests via mail, email, fax and other means pertaining to cardholder/corporate accounts and ensures compliance with client, regulatory, and Association rules and regulations. Utilizes extensive knowledge of banking products and services to research, update and document cardholder accounts. Recognizes potential fraud, credit, collection and chargeback issues and forwards them to the appropriate department.

What Part Will You Play?

• Becomes familiar with client products and services while assisting with routine updates and documentation (e.g. name/address changes, returned mail, etc.) of cardholder/corporate accounts. Follows client policies and procedures to validate report disputes from appropriate credit bureau systems as directed.
• Becomes familiar and assists with determining/recognizing the basis of cardholder requests that involve potential fraud, credit, collection or chargeback issues and forwards to the appropriate department for resolution. Picks up, reviews, sorts, digitally scans, and distributes mail for appropriate action, as directed.
• Follows basic client standards/policies/procedures, regulations and Association (Visa, MasterCard, etc.) requirements as observed through training, reference material and various software tools to prevent violations and punitive financial action, as directed.

What Are We Looking For in This Role?

Minimum Qualifications

• High School Diploma or Equivalent
• Typically No Relevant Experience Required

Preferred Qualifications

• None Identified

What Are Our Desired Skills and Capabilities?

• Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision-making.
• Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision.
• Computer skills - Knowledge in applicable software, e.g. Lotus Notes, Global Payments Applications, onBase, Microsoft Office, Credit Bureau system, client websites, payment processing systems
• Communication skills - Frequent written and verbal communication with cardholders, clients and vendors (US Postal Service)
• Industry knowledge - Strong knowledge of government regulations, client policies and Association compliance

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law.

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