Internal Control Compliance Manager

JI Ayala & Company, Inc.; Makati; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

JI Ayala & Company, Inc. is seeking an Internal Controls and Compliance Manager to design, embed, and standardize control frameworks across all departments for Hybrid Social Solutions Inc. (HSSI).

Based in Makati, you will drive policy creation, process architecture, and governance with a collaborative, non-punitive approach. You will lead risk-based audits, CAPA planning, SOP development, and training to strengthen operational integrity, enablement, and continuous improvement across a

Qualifications

• Bachelor's degree in a related field as listed in the requirements.
• 5–7 years in internal control, internal audit, QA/QC, or process engineering.
• Experience designing, building, and refining SOPs and internal control frameworks.
• Exposure to social enterprises, distribution, or rural tech distribution preferred.
• Collaborative, non-punitive audit or process improvement experience.

Responsibilities

• Map departmental workflows and co-create SOPs and control designs.
• Embed controls into daily workflows with clear SLAs and approvals.
• Conduct constructive compliance audits across all sites and hubs.
• Lead gap analysis and identify practical process improvements.
• Perform root-cause analysis and develop CAPA plans.
• Prepare governance reports and support risk management.
• Design training on policies, SOPs, and risk controls.

Skills

Process mapping

SOP design

QA/QC

Root-cause analysis

Audit leadership

Education

Bachelor's degree in Accounting/Business/Industrial Engineering/Operations Management

CPA / CIA / CQA / Lean Six Sigma certification (advantage)

Job description

GENERAL DESCRIPTION:

The Internal Controls and Compliance Manager acts as a strategic Quality Control & Process Enablement Lead responsible for designing, standardizing, and embedding operational processes and control frameworks across all departments of Hybrid Social Solutions Inc. (HSSI).

Operating through a collaborative, non-punitive, and supportive approach, the position balances two core operational pillars:

KEY JOB ROLES

1. Process Architecture & Policy Co-Creation:

• Departmental Workflow Mapping: Collaborate with department heads and operational leads across HSSI (head office, central warehouses, and regional solar hubs) to analyze, map, and document core end-to-end business workflows.

• Policy & Control Design: Co-create, write, and standardize clear Standard Operating Procedures (SOPs), process flowcharts, risk matrices, and delegated authority schedules tailored to each department's operational realities.

• Control Embedding: Integrate practical internal controls (e.g., dual approvals, segregation of duties, document verification) directly into daily workflows to prevent errors, fraud, and process breaks without creating bureaucratic friction.

• Policy Lifecycle Management: Maintain the enterprise Master Policy & SOP Register, ensuring periodic reviews, version control, and formal approval by executive management prior to rollout.

2. Collaborative Process Assurance & Quality Reviews (Non-Fault-Finding Audit)

• Constructive Compliance Audits: Execute planned, periodic quality assurance reviews across all departments and regional solar hubs to monitor adherence to approved policies and SOPs.

• Enablement-Focused Philosophy: Conduct reviews with an empathetic, problem-solving mindset—focusing on evaluating process health and system effectiveness rather than pointing fingers or penalizing individuals.

• Gap & Bottleneck Identification: Identify where policies are being bypassed due to impractical design, lack of training, or shifting business conditions, distinguishing between intentional non-compliance and systemic process flaws.

• Operational Feedback Loops: Gather direct feedback from frontline staff during reviews to understand field-level execution challenges and identify opportunities for workflow simplification.

3. Root-Cause Analysis, CAPA & Continuous Improvement

• Root-Cause Problem Solving: Facilitate collaborative root-cause analysis sessions (e.g., 5 Whys, Fishbone Analysis) with department leads when process breakdowns, compliance gaps, or operational errors occur.

• Corrective & Preventive Action (CAPA) Plans: Partner with department managers to formulate pragmatic, actionable CAPA plans that address underlying drivers rather than quick surface fixes.

• CAPA Tracking & Verification: Monitor the implementation of agreed corrective actions, conducting follow-up reviews to verify that process adjustments successfully resolve the issue.

• Continuous Process Optimization: Periodically re-evaluate existing SOPs to incorporate changing business dynamics, technological upgrades, and institutional learnings.

4. Training, Change Management & Advisory

• SOP Onboarding & Education: Design and deliver interactive training programs for new and existing personnel to ensure full clarity on approved policies, operational standards, and risk controls.

• Control Advocacy & Culture: Cultivate an enterprise-wide culture of quality, operational discipline, and voluntary compliance where teams view internal controls as tools for success rather than burdens.

• Internal Advisory Resource: Serve as an accessible internal consultant for department leads seeking guidance on process adjustments, new initiative setups, or operational risk evaluations.

5. Management Reporting & Governance

• Constructive Dashboard Reporting: Prepare clear, action-oriented Internal Control & Process Quality Reports for JIAC leadership and HSSI Executive Management, highlighting compliance trends, root-cause insights, and CAPA progress.

• Risk Register Maintenance: Maintain the company-wide Operational Risk & Control Matrix (RCM), keeping leadership informed of key risk exposures and mitigation statuses.

EDUCATIONAL AND EXPERIENCE REQUIREMENT

• Educational Background: Bachelor's degree in Accounting, Business Administration, Industrial Engineering, Operations Management, or a related discipline.

• Professional Certifications: CPA, Certified Internal Auditor (CIA), Certified Quality Auditor (CQA), or Lean Six Sigma certification is an advantage.

• Work Experience: Minimum of 5 to 7 years of progressive experience in internal control, internal audit, quality assurance/quality control (QA/QC), or business process engineering.

• SOP Architecture: Demonstrated track record of designing, building, and refining SOPs and internal control frameworks in a multi-site or growing enterprise environment.

• Industry Exposure: Prior exposure to social enterprises, distributed supply chains, last-mile logistics, retail/inventory operations, or rural technology distribution (e.g., solar, micro-finance) is highly preferred.

• Audit Philosophy: Proven experience operating in a collaborative, non-punitive audit or process improvement environment.

CORE COMPETENCIES

• Collaborative Compliance & Coaching Mindset: Outstanding ability to engage constructively with personnel at all levels, building trust and coaching teams toward policy adoption without creating defensiveness or friction.

• Process Mapping & SOP Documentation: Expertise in business process modeling, flowcharting, procedure drafting, and control point identification.

• Quality Assurance & Root-Cause Mastery: Deep understanding of QA/QC frameworks, continuous improvement methodologies (PDCA, CAPA), and root-cause analysis tools.

• Operational & Inventory Acumen: Strong practical knowledge of inventory management, warehouse controls, field cash handling, and supply chain risk management.

• Empathy & Change Management: Exceptional active listening, interpersonal, and communication skills to explain the 'why' behind controls and drive cultural change.

• Analytical & Solution-Oriented Thinking: Ability to quickly assess complex operational situations, distinguish systemic problems from human error, and co-design realistic solutions.

• Professional Integrity & Objectivity: Uncompromising ethical standards balanced with high practical flexibility to support business goals.