Internal App Ops Lead – L2-L3 Support

Straive; Taguig; On-site; PHP 420,000 - 660,000; Full time

Job summary

Straive is seeking an Information Technology Application Specialist (L2-L3 Support for Internal Apps) to ensure smooth operation of critical business applications across our internal users in Metro Manila.

You will resolve issues, facilitate transitions from development to production, drive continuous improvement, and collaborate with stakeholders on incidents, problems, and releases. Familiarity with SQL databases and agile frameworks is preferred.

Qualifications

• Proficient in relational databases (Microsoft SQL Server preferred; Snowflake a plus).
• Experience with incident & problem management.
• Familiar with at least one Enterprise Agile Framework (Kanban, SAFe, SCRUM, etc.).
• Strong in agile delivery with release management experience and engineering exposure.
• Proven ability to balance and prioritize multiple operations/projects with attention to detail.
• Experience or active learning in Artificial Intelligence.

Responsibilities

• Ensure smooth business application service operations by resolving issues promptly.
• Facilitate transition of app features from development to production environments.
• Develop continuous improvement initiatives to optimize service operations.
• Assist in automation of manual activities to improve efficiency and consistency.
• Communicate effectively to stakeholders as part of incident/problem management.
• Manage escalations related to operational topics.

Skills

Relational databases

Incident & problem mgmt

Enterprise Agile frameworks

Agile delivery & release mgmt

multitask prioritization

AI learning interest

Tools

ServiceNow

Jira

Confluence

GitLab

Jenkins

Job description

Straive is seeking an Information Technology Application Specialist (L2-L3 Support for Internal Apps) to ensure smooth operation of critical business applications across our internal users in Metro Manila.

You will resolve issues, facilitate transitions from development to production, drive continuous improvement, and collaborate with stakeholders on incidents, problems, and releases. Familiarity with SQL databases and agile frameworks is preferred.