Intern, Application Support

Convey Health Solutions Philippines, Inc.; Mandaluyong; Hybrid; PHP 89,000 - 134,000; Part time

Benefits offered by this job

Daily allowance

Job summary

Convey Health Solutions Philippines, Inc. is seeking an IT Intern to provide first- and second-line operational support for IT applications. You will liaise with Service Desk, Development, Customers, and Infrastructure to troubleshoot and resolve incidents while learning from product teams.

The internship runs 3–4 months with remote work from home, scheduled 8:00 PM to 5:00 AM on weekdays. A daily bi-weekly allowance is provided to eligible students.

Qualifications

• Currently pursuing a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
• Curriculum based required internship.
• Required skill(s): application support, SQL, System Admin.

Responsibilities

• Act as liaison between Service Desk, Development, Customers, Infrastructure and Employees to troubleshoot and resolve complex IT issues.
• Provide first and second line operational support for IT applications.
• Ensure timely and efficient resolution of IT application-related incidents and service requests.

Skills

SQL

Application support

System Admin

Education

Bachelor's/College Degree in Computer Science/Information Technology

Tools

SSIS

Reporting

MS SQL Server

Job description

This internship provides opportunities to act as a liaison between Service Desk, Development team, Customers, Infrastructure and Employees to effectively troubleshoot, investigate and resolve complex technical issues in the most efficient way possible. Interns will be trained to work closely with the software product teams to provide first and second line operational support and to ensure timely and efficient resolution of IT application-related incidents and service requests.

I. ESSENTIAL DUTIES AND RESPONSIBILITIES:

Students will be provided equipment for the internship via remote set up and will be working from home to ensure safety of our students. A daily allowance paid every bi-weekly will be provided to successful students who will undergo internship for 3-4 months or based on internship hours of the school program for IT.

II. JOB REQUIREMENTS:

• Candidate must be currently pursuing a Bachelor's/College Degree in Computer Science/Information Technology or equivalent.
• Curriculum based required internship
• Required skill(s): application support, SQL, System Admin.
• Preferred skill(s): SSIS, Reporting, MS SQL Server.

III. Work Set Up and Schedule:

• Hybrid Set Up
• 8:00 PM to 5:00 AM
• Weekdays

Target Start Date: ASAP