Insurance Support Specialist: Night Shift Call Center

Patra Philippines LLC; Quezon City; On-site; PHP 391,000 - 614,000; Full time

Job summary

Patra Philippines LLC in Quezon City, Philippines, seeks a PH Call Center Specialist to support a US-based insurer. You will manage emails and calls, process mortgage changes, and handle forms via email or fax with accuracy and speed.

The role requires a college degree or equivalent, 1–2 years in tech or customer support, and experience in EB/Healthcare insurance. Night shifts aligned to US hours; strong English communication and MS Excel skills are essential.

Qualifications

• College graduate or equivalent experience.
• 1–2 years technical and/or customer support experience.
• Prior EB / Healthcare insurance experience.
• Comfortable handling both inbound and outbound calls.
• Tech Savvy with MS Excel and MS Office tools.
• Excellent English verbal and written communication skills.

Responsibilities

• Manage and respond to emails and inbound/outbound calls in a call center environment.
• Process and document mortgage changes.
• Send, receive and manage all necessary forms and documents via email or fax.
• Accurate data entry.
• Send forms to new customers and provide guidance as needed to process customers' needs.
• Properly document customer requests and actions taken to resolve the request.
• Provide necessary information to carrier per client guidelines.

Skills

English communication

Quick learner

Customer service

Education

Bachelor's degree or equivalent

Tools

MS Excel

MS Office

Job description

Patra Philippines LLC in Quezon City, Philippines, seeks a PH Call Center Specialist to support a US-based insurer. You will manage emails and calls, process mortgage changes, and handle forms via email or fax with accuracy and speed.

The role requires a college degree or equivalent, 1–2 years in tech or customer support, and experience in EB/Healthcare insurance. Night shifts aligned to US hours; strong English communication and MS Excel skills are essential.