Insurance Payments Support Specialist — Hybrid/Evening

HRTx Inc.; Pasig; Hybrid; PHP 335,000 - 603,000; Part time

Job summary

HRTx Inc. seeks an Insurance Payments Support Associate to serve as the friendly voice for customers in a growing fintech insurance operation. You will handle payments, billing, and coverage inquiries, support claims questions, and explain payment options within guidelines.

Full onboarding and ongoing coaching ensure you succeed. The role involves on-site work during the first month, transitioning to a hybrid setup with overtime and weekend coverage as the team grows.

Qualifications

• 1–2 years of call center or customer service experience.
• Excellent verbal and written English communication skills.
• Typing speed of at least 30 WPM with high accuracy.
• Proficient with MS Outlook, Excel, and Word.
• Strong problem-solving skills and sound judgment.
• Professional, accountable, and customer-focused attitude.
• Insurance background is a plus.

Responsibilities

• Handle customer inquiries on insurance payments, billing, and coverage.
• Support claims-related questions and respond to customer concerns based on assigned processes.
• Explain available payment options and arrangements in line with set guidelines.
• Document every customer interaction, task, and outcome accurately in internal systems.
• Process servicing transactions correctly and within required timelines.
• Follow regulatory requirements, partner guidelines, and internal policies and procedures.
• Complete required training and onboarding before handling inquiries independently.
• Use reference materials and desktop tools to give confident, accurate answers.
• Keep building product, process, and systems knowledge.
• Manage time well to help the team meet service-level targets.
• Work toward resolving customer concerns on the first contact.
• Take part in coaching and quality monitoring to keep improving.

Skills

English communication

Call center experience

Typing 30 WPM

Problem solving

Customer focus

Insurance background (plus)

Tools

MS Outlook

Excel

Word

Job description

HRTx Inc. seeks an Insurance Payments Support Associate to serve as the friendly voice for customers in a growing fintech insurance operation. You will handle payments, billing, and coverage inquiries, support claims questions, and explain payment options within guidelines.

Full onboarding and ongoing coaching ensure you succeed. The role involves on-site work during the first month, transitioning to a hybrid setup with overtime and weekend coverage as the team grows.