Insurance Payments Support Specialist — Evening/Hybrid

HRTx Inc.; Pasig; Hybrid; PHP 248,000 - 331,000; Full time

Benefits offered by this job

Onsite first month

Hybrid work after onboarding

Job summary

HRTx Inc. in Pasig City is seeking an Insurance Payments Support Associate to serve customers of a growing fintech insurance operation. You’ll handle payment, billing, and coverage questions, delivering clear answers and satisfaction.

Full training is provided, with onboarding and ongoing coaching to help you succeed. The role requires strong English communication, 1–2 years in customer service, and flexibility for onsite first month then hybrid work.

Qualifications

• 1–2 years of call center or customer service experience preferred.
• Excellent verbal and written English communication skills.
• Typing speed of at least 30 WPM with good accuracy.
• Comfortable with PC and internet-based applications; proficient with MS Outlook, Excel and Word.
• Flexible to shifts, including overtime and possible weekend coverage.

Responsibilities

• Handle customer inquiries on insurance payments, billing and coverage.
• Support claims-related questions and respond to customer concerns per processes.
• Explain available payment options and arrangements per guidelines.
• Document every interaction in internal systems and process servicing transactions accurately.
• Follow regulatory requirements, partner guidelines, and internal policies.

Skills

English communication

Typing 30 WPM

MS Outlook

Excel

Word

Problem solving

Customer focus

Tools

MS Outlook

Excel

Word

Job description

HRTx Inc. in Pasig City is seeking an Insurance Payments Support Associate to serve customers of a growing fintech insurance operation. You’ll handle payment, billing, and coverage questions, delivering clear answers and satisfaction.

Full training is provided, with onboarding and ongoing coaching to help you succeed. The role requires strong English communication, 1–2 years in customer service, and flexibility for onsite first month then hybrid work.