Insurance Payments Support Pro — Hybrid & Flexible Hours

HRTx Inc; Pasig; Hybrid; PHP 223,000 - 402,000; Part time

Job summary

HRTx Inc. is hiring an Insurance Payments Support Associate in Pasig for a 5-month contractual role. The position covers after-hours shifts (7:00 PM - 10:00 AM) with an onsite start and a move to hybrid work after the first month.

You will handle billing, payments, and coverage inquiries, support claims-related questions, and ensure accurate documentation and timely processing while following regulatory requirements and internal policies.

Qualifications

• 1-2 years of call center or customer service experience preferred
• Excellent verbal and written English communication skills
• Typing speed of at least 30 WPM with high accuracy
• Comfortable with PC and internet-based applications; knowledge of MS Outlook, Excel, Word
• Strong problem-solving skills and sound judgment
• Professional, accountable and customer-focused attitude
• Insurance background is a plus but not required
• Open to flexible shifts including overtime and potential weekend coverage
• Willing to work onsite during the first month, then 2 onsite days per week after training

Responsibilities

• Handle customer inquiries on insurance payments, billing, and coverage
• Support claims-related questions and respond to customer concerns based on assigned processes
• Explain available payment options and arrangements in line with set guidelines
• Document every customer interaction, task, and outcome accurately in internal systems
• Process servicing transactions correctly and within required timelines
• Follow regulatory requirements, partner guidelines, and internal policies and procedures
• Complete required training and onboarding before handling inquiries independently
• Use reference materials and desktop tools to give confident, accurate answers
• Keep building product, process, and systems knowledge
• Manage time well to help the team meet service-level targets
• Work toward resolving customer concerns on the first contact
• Take part in coaching and quality monitoring to keep improving

Skills

Call center experience

English communication

Typing 30 WPM

Problem solving

Customer-focused

Tools

MS Outlook

Excel

Word

Job description

HRTx Inc. is hiring an Insurance Payments Support Associate in Pasig for a 5-month contractual role. The position covers after-hours shifts (7:00 PM - 10:00 AM) with an onsite start and a move to hybrid work after the first month.

You will handle billing, payments, and coverage inquiries, support claims-related questions, and ensure accurate documentation and timely processing while following regulatory requirements and internal policies.