Insurance Ops Voice Associate - Onsite Night Shift

WHR Global Consulting; Muntinlupa; On-site; PHP 279,000 - 334,800; Full time

Benefits offered by this job

HMO with 1 free dependent after 1 year

Day 1 Life Insurance

15 leave credits after 1 year

Job summary

A consulting firm is seeking a Voice Service Associate for its Insurance Operations. This on-site role in Muntinlupa requires processing and reviewing licensing tickets, ensuring data accuracy, and validating client information. Candidates should have an associate degree and at least one year of related experience, particularly with health insurance products and tools like D365 and Freshdesk. A strong customer service background and advanced Excel skills are essential for success in this position.

Qualifications

• Graduate with an associate degree in a related business field.
• At least 1 year of work experience in a relevant role.
• Knowledge of health and ancillary insurance products required.

Responsibilities

• Processes and reviews Licensing and Agency Onboarding Tickets.
• Ensures accuracy of all encoded data.
• Obtains, verifies, and validates information received from clients.

Skills

Advanced Excel skills

Customer service experience

Knowledge of health and ancillary insurance products

Education

Associate degree in a related business field

Tools

D365

Freshdesk

Job description

A consulting firm is seeking a Voice Service Associate for its Insurance Operations. This on-site role in Muntinlupa requires processing and reviewing licensing tickets, ensuring data accuracy, and validating client information. Candidates should have an associate degree and at least one year of related experience, particularly with health insurance products and tools like D365 and Freshdesk. A strong customer service background and advanced Excel skills are essential for success in this position.