Customer Service Associate — Life & Disability Insurance

Accenture in the Philippines; Quezon City; On-site; PHP 240,000 - 360,000; Full time

Job summary

Accenture in the Philippines is seeking a Customer Service Associate for a night shift, return-to-office setup at Gateway Tower 2. The role handles inquiries via phone, email, and fax across Life Insurance and Disability Insurance lines, following client processes and ensuring compliance.

Ideal candidates have 1+ year in BPO/Contact Center, solid voice proficiency (B2), and openness to resources from any account. Insurance experience is a plus but not required.

Qualifications

• Standard Voice Profile.
• At least 1 year of BPO experience, 6 months of it must be Contact Center.
• No domain skills required/Open resources from any account (Insurance/Claims experience is a plus).
• Voice Proficiency - B2.

Responsibilities

• Manages incoming telephone calls, emails, and/or faxes for LI/DI lines of business.
• Responds to customer inquiries with timely and accurate information.
• Follows documented processes and workflows to enhance customer service and efficiency.
• Uses available resources to understand contractual and regulatory compliance requirements and reports suspected issues.

Skills

BPO experience

Contact center

Voice proficiency

Right to live/work in country

Job description

Accenture in the Philippines is seeking a Customer Service Associate for a night shift, return-to-office setup at Gateway Tower 2. The role handles inquiries via phone, email, and fax across Life Insurance and Disability Insurance lines, following client processes and ensuring compliance.

Ideal candidates have 1+ year in BPO/Contact Center, solid voice proficiency (B2), and openness to resources from any account. Insurance experience is a plus but not required.