Senior Claims Operations Manager

AIA Philippines; Makati; On-site; PHP 1,500,000 - 2,100,000; Full time

Job summary

AIA Philippines in Makati seeks a seasoned Head of Claims to lead and develop the claims team, ensuring timely, judicious processing and clear communications with policy owners and partners.

You will manage performance, conduct regular feedback, drive improvements, and coordinate with Distribution, Customer Service, Compliance, Finance, Technology, and Operations to meet targets while upholding data governance and regulatory standards. Bilingual English/Filipino preferred.

Qualifications

• College graduate
• Minimum five (5) years’ experience in managing a claims team and achieving targets
• Strong analytical skills with high attention to detail and accuracy
• Proficient in MS Office and other business applications for reporting
• Excellent written and oral communication in English and Filipino

Responsibilities

• Ensure timely and judicious processing of claims with clear, customer-friendly communications.
• Plan, schedule, supervise and control team operations to support claims volume.
• Review and decide on cases referred by claim assessors within authority.
• Monitor TATs and SLAs and identify bottlenecks for improvements.
• Act as primary escalation for complex issues and manage outcomes with management approval.
• Review, edit, approve letters and documents pertaining to processing of claims.

Skills

Leadership

Team management

Performance management

Communications

Analytical skills

MS Office

Cross-functional collaboration

Education

College graduate

Tools

MS Office

Business application systems

Job description

AIA Philippines in Makati seeks a seasoned Head of Claims to lead and develop the claims team, ensuring timely, judicious processing and clear communications with policy owners and partners.

You will manage performance, conduct regular feedback, drive improvements, and coordinate with Distribution, Customer Service, Compliance, Finance, Technology, and Operations to meet targets while upholding data governance and regulatory standards. Bilingual English/Filipino preferred.