Insurance Operations Lead — Hybrid, People & Claims

Accenture PLC; Muntinlupa; Hybrid; PHP 700.000 - 1.100.000; Vollzeit

Zusammenfassung

Accenture PLC is seeking an Insurance Operations Senior Analyst in a hybrid setup based in Muntinlupa, Philippines. You will lead a 15-20 person team, oversee daily service delivery reporting, and drive improvements while ensuring regulatory compliance.

You will coach and develop staff, manage escalations, and participate in transformation initiatives and migration projects within a dynamic insurance operations function.

Qualifikationen

• Standard Team Lead profile.
• With at least 3 years’ relevant work experience in Service Delivery.
• At least 1 year of supervisory experience.
• Preferably with background in insurance and claims of at least 1.

Aufgaben

• Team Leadership: Supervise and manage a team of 15-20 members, fostering a collaborative and high-performance work environment.
• Reporting & Analytics: Prepare and update daily service delivery reports and account-specific performance summaries.
• Performance Management: Ensure achievement of SLAs and key operational metrics, including customer and key stakeholder measures.
• Process Compliance: Oversee adherence to SOPs and ensure compliance with relevant country-specific and regulatory requirements.
• Customer Experience: Review and address customer complaints, identify root causes and implement corrective action plans.
• Issue Resolution: Respond to process escalations, conduct root cause analysis, and develop CAPAs.
• Individual Performance Monitoring: Track and ensure individual team member performance in terms of productivity, quality, and schedule adherence.
• Operational Support: Provide direct assistance to claims adjusters in handling and resolving claims efficiently.
• Coaching & Development: Conduct regular one-on-one coaching sessions to support continuous improvement and professional growth.
• Performance Improvement: Develop and implement performance improvement plans for team members not meeting expectations.
• Project Involvement: Participate in business transformation initiatives and support migration projects.

Kenntnisse

Team Leadership

Service Delivery

Supervisory Experience

Insurance Knowledge

Jobbeschreibung

Accenture PLC is seeking an Insurance Operations Senior Analyst in a hybrid setup based in Muntinlupa, Philippines. You will lead a 15-20 person team, oversee daily service delivery reporting, and drive improvements while ensuring regulatory compliance.

You will coach and develop staff, manage escalations, and participate in transformation initiatives and migration projects within a dynamic insurance operations function.