Insurance Customer Service Representative

GoTeam; Philippines; Remote; PHP 376,000 - 450,000; Full time

Benefits offered by this job

Laptop & second monitor

HMO coverage for dependents

Dependent enrollment eligibility

Wellness programs

Vacation & Sick leave

Job summary

GoTeam is hiring a Insurance Customer Service Representative to work remotely from anywhere in the Philippines. You will support a US commercial insurance team, handling emails, calls, and coordination with providers during a night shift (11:00 PM – 8:00 AM PH time).

We value accuracy, timely responses, and a professional communication style. This role offers growth within the US insurance space while working from home.

Qualifications

• 1+ year of customer service experience, ideally in insurance.
• Excellent written and spoken English with a professional style.
• Familiar with policy documents, endorsements, or insurance terminology.

Responsibilities

• Own the customer inbox and respond promptly, accurately, and professionally.
• Coordinate with insurance providers to obtain updates and resolve items.
• Make and receive client calls, document interactions, and ensure records are accurate and complete.

Skills

Customer service

English proficiency

Insurance knowledge

Attention to detail

Night shift readiness

Job description

Insurance Customer Service Representative (Up to ₱37K | Remote | FREE AI Certification)

Anywhere in the Philippines | Remote/WFH | Night Shift (11:00 PM – 8:00 AM PH Time) | Monday to Friday

You’ll be the responsive, detail-driven voice behind a US commercial insurance team. Insurance agents and their clients depend on you for quick answers, accurate information, and follow-through. You’ll manage email inquiries, coordinate with insurance providers, and handle client calls, making sure every request moves forward without errors or delays.

This role is a good fit if you enjoy turning a busy inbox into resolved cases, take pride in getting the details right, and want to grow your career in the US insurance space while working from home.

YOU’RE LIKELY A STRONG FIT IF YOU HAVE

• At least 1 year of customer service experience, ideally in insurance
• Excellent written and spoken English, with a professional and clear style
• A sharp eye for detail and accuracy in documentation and customer communication
• Confidence handling email support and outbound client calls
• The ability to stay organized and efficient in a fast-paced environment
• Availability to work a night shift (11:00 PM – 8:00 AM PHT), Monday to Friday
• A reliable remote work setup with a quiet workspace

STRONG SIGNALS

• Experience in US insurance, especially health, commercial lines like workers’ compensation or general liability
• Background working with insurance carriers, agencies, or brokers
• Familiarity with policy documents, certificates, endorsements, or insurance terminology
• A track record of resolving customer concerns with strong problem‑solving

RESPONSIBILITY PILLARS

Email Support and Inquiry Resolution

• You own the customer inbox and make sure every inquiry gets a prompt, accurate, and professional response.
• Respond quickly to customer emails and resolve inquiries without unnecessary back‑and‑forth
• Address customer needs and concerns clearly, giving the right information the first time
• Prioritize urgent requests so time‑sensitive concerns are handled without delay
• Keep a professional, customer‑focused tone in every written exchange

Insurance Provider Coordination

• You ensure communication between customers and insurance providers stays smooth, accurate, and moving.
• Follow up with insurance providers to confirm details, statuses, and outstanding items
• Relay accurate information between providers and customers to avoid miscommunication
• Track pending follow‑ups and close the loop until each request is resolved
• Escalate issues that need attention from internal teams

Client Calls and Documentation Accuracy

• You support clients by phone and maintain records that the team can rely on.
• Make and take client calls to give updates, clarify information, and resolve concerns
• Document all customer interactions and outcomes accurately and promptly
• Double‑check details before sending information to clients or providers
• Uphold high standards of accuracy across all records and communication

ABOUT THE CLIENT

Our client is a long‑established US‑based managing general agency that provides commercial insurance solutions to independent insurance agents nationwide. Specializing in coverages like workers’ compensation and general liability for businesses across construction, hospitality, and other industries, the team values responsive service, accuracy, and strong partnerships with the agents they support.

BENEFITS OF GOTEAM

Accelerate Your Personal Growth

• Company‑provided laptop + second monitor
• Industry‑best HMO for 1 dependent + extended dependents (₱300,000 coverage, private room, ₱10,000 meds reimbursement)
• Option to enroll up to 4 additional dependents via salary deduction
• Membership in GoTeam Sports Club, Yoga, and Wellness Programs

Unlock Your Possibility

• Prorated 5 days Vacation Leave + 5 days Sick Leave upon regularization
• 5 Service Incentive Leave (SIL) days upon first work anniversary (convertible to cash if unused)
• Salary loan access (post‑regularization)
• Employee discounts, raffles, and Day‑1 welcome gift
• Opportunity to win a trip to Bali through company programs

Live Your Purpose

• ₱10,000 referral bonus + opportunity to win a trip to Bali
• Monthly gratitude events, team dinners, and leadership talks
• 24/7 financial, legal, and counseling support (up to 4 family members)
• Free telemedicine consultations
• Virtual family events and prize opportunities