Insurance CSR (Voice) – Onsite + Sign-On Bonus

Gratitude Philippines; Manila; On-site; PHP 244,000 - 292,000; Full time

Benefits offered by this job

HMO

Paid leaves

Government mandated benefits

Job summary

Hawkeye Insurance Account is hiring a Customer Service Representative (Voice) to handle inbound and outbound calls for an insurance client on a full-time on-site basis.

Ideal candidates have at least 6 months of voice BPO experience, strong English communication, and a customer-focused mindset. The role offers a competitive package and growth opportunities within a long-term insurance account.

Qualifications

• Minimum Senior High School Graduate
• At least 6 months of BPO voice experience
• Good English communication skills
• Customer service oriented, problem solving, and computer literate
• Willing to work onsite

Responsibilities

• Handle inbound/outbound voice calls for insurance-related inquiries
• Assist customers with policy details, coverage, billing, and updates
• Guide customers through claims process and requirements
• Resolve concerns and escalate complex cases when needed
• Accurately document interactions and update records
• Follow client policies, data privacy, and quality standards
• Meet KPIs including CSAT, AHT, Quality, and Attendance

Skills

Good English

Customer service

Problem solving

Computer literate

Education

Senior High School

Job description

Hawkeye Insurance Account is hiring a Customer Service Representative (Voice) to handle inbound and outbound calls for an insurance client on a full-time on-site basis.

Ideal candidates have at least 6 months of voice BPO experience, strong English communication, and a customer-focused mindset. The role offers a competitive package and growth opportunities within a long-term insurance account.