Hawkeye Insurance Account - CSR (Voice) | Onsite | ₱24K Package + ₱22K SOB*

Gratitude Philippines; Manila; On-site; PHP 244,000 - 292,000; Full time

Benefits offered by this job

HMO

Paid leaves

Government mandated benefits

Job summary

Hawkeye Insurance Account is hiring a Customer Service Representative (Voice) to handle inbound and outbound calls for an insurance client on a full-time on-site basis.

Ideal candidates have at least 6 months of voice BPO experience, strong English communication, and a customer-focused mindset. The role offers a competitive package and growth opportunities within a long-term insurance account.

Qualifications

• Minimum Senior High School Graduate
• At least 6 months of BPO voice experience
• Good English communication skills
• Customer service oriented, problem solving, and computer literate
• Willing to work onsite

Responsibilities

• Handle inbound/outbound voice calls for insurance-related inquiries
• Assist customers with policy details, coverage, billing, and updates
• Guide customers through claims process and requirements
• Resolve concerns and escalate complex cases when needed
• Accurately document interactions and update records
• Follow client policies, data privacy, and quality standards
• Meet KPIs including CSAT, AHT, Quality, and Attendance

Skills

Good English

Customer service

Problem solving

Computer literate

Education

Senior High School

Job description

*Hawkeye Insurance Account - Customer Service Representative (Voice) | Onsite | ₱24K Package + ₱22K SOB*

*Company:* Hawkeye Insurance Account

*Location:* Onsite

*Account:* Insurance

*Job Type:* Full-time | Voice Account

*Salary:* ₱24,000 Package

*Sign-On Bonus (SOB):* ₱22,000

*Schedule:* To be discussed upon application

Job Overview

We are hiring Customer Service Representatives for the Hawkeye Insurance Account. You will handle voice calls for an Insurance client, assisting customers with policy inquiries, claims, coverage, and general support while delivering excellent customer experience.

Perfect for BPO professionals with at least 6 months voice experience who want a higher package plus a big sign-on bonus.

Key Responsibilities

• *Customer Support:* Handle inbound / outbound voice calls for insurance-related inquiries
• *Policy Assistance:* Assist customers with policy details, coverage, billing, and updates
• *Claims Support:* Guide customers through claims process and requirements
• *Issue Resolution:* Resolve concerns efficiently and **escalate** complex cases when needed
• *Documentation:* Accurately document interactions and update records
• *Compliance:* Follow client policies, data privacy, and quality standards
• *Performance Targets:* Meet KPIs including CSAT, AHT, Quality, and Attendance

Qualifications

• *Education:* Minimum Senior High School Graduate
• *Experience:* At least 6 Months of BPO Voice Experience (required)
• *Communication:* Good English communication skills
• *Skills:* Customer service oriented, problem-solving, and computer literate
• *Work Setup:* Willing to work onsite

What We Offer

• *Competitive Salary:* ₱24,000 Package
• *Sign-On Bonus:* ₱22,000 SOB
• *Benefits:* HMO, Paid Leaves, and Government Mandated Benefits
• *Career Growth:* Training, coaching, and promotion opportunities
• *Stable Account:* Long-term Insurance client