Life Insurance CSR (Voice) – Onsite, Growth & HMO

Gratitude Philippines; Philippines; On-site; PHP 223,000 - 246,000; Full time

Benefits offered by this job

HMO

Paid Leaves

Government Mandated Benefits

Job summary

EXL Cebu is hiring a Life Insurance Account Customer Service Representative (Voice) to handle customer inquiries and policy details on an onsite basis in Cebu City. The role focuses on delivering high-quality service and managing policy information for clients.

Weekend and holiday shifts may be required. The position offers a stable career path within a well-established life insurance account, with competitive compensation and opportunities for growth through coaching and performance-based

Qualifications

• Education: Open to Senior High School Graduate or 2nd Year College Undergraduate.
• At least 1 year of BPO Voice experience.
• Strong English communication, verbal and written.
• Proficient in computers and software.

Responsibilities

• Handle inbound and outbound voice calls for life insurance inquiries.
• Provide policy details, coverage, premiums, and billing updates.
• Guide customers and beneficiaries through claims process and requirements.
• Resolve issues and escalate complex cases as needed.
• Document customer interactions and update account records.
• Adhere to client policies and data privacy guidelines.
• Meet KPIs such as CSAT, AHT, quality, and attendance.

Skills

Customer service

Communication (English)

Problem solving

Empathy

Computer literacy

Education

Senior High School Graduate

2nd Year College Undergraduate

Job description

EXL Cebu is hiring a Life Insurance Account Customer Service Representative (Voice) to handle customer inquiries and policy details on an onsite basis in Cebu City. The role focuses on delivering high-quality service and managing policy information for clients.

Weekend and holiday shifts may be required. The position offers a stable career path within a well-established life insurance account, with competitive compensation and opportunities for growth through coaching and performance-based