Insurance Commercial Lines COI Specialist | WFH

Cloudstaff Philippines Inc.; Philippines; Remote; PHP 420,000 - 620,000; Full time

Benefits offered by this job

Health insurance

Employee Share Units

Career growth

Life insurance

Wellness program

Job summary

Cloudstaff Philippines Inc. is seeking a detail‑oriented COI & Contractor Insurance Compliance Specialist to manage Certificates of Insurance (COIs) for contractors, vendors, and third parties. You will verify coverage, confirm requirements, and maintain accurate compliance records.

You will communicate any deficiencies clearly, follow up for corrected COIs, and track expirations to ensure timely renewals, while maintaining organized electronic files and reporting on compliance status.

Qualifications

• 1–3+ years in commercial insurance, certificate processing, or risk-management support preferred.
• Familiarity with Certificates of Insurance and ACORD forms, ACORD 25 preferred.
• Understanding of General Liability, Commercial Auto, Workers' Compensation and Umbrella Liability.
• Familiarity with terms such as Additional Insured, Waiver of Subrogation, Primary & Non-Contributory.

Responsibilities

• Request and collect COIs from contractors, subcontractors, vendors, and their insurance representatives.
• Review COIs for completeness and compliance with established requirements.
• Verify policy dates, coverage types, and required limits.
• Review General Liability, Auto, Workers' Comp, and Umbrella Liability details as applicable.
• Identify missing, expired, or non-compliant documentation and communicate deficiencies.
• Track policy expiration dates and proactively obtain renewal COIs.
• Maintain contractor/vendor insurance records and update tracking systems.
• Produce reports identifying compliant, non-compliant, expired, and pending accounts.

Skills

COI Processing

Vendor Insurance Compliance

ACORD 25 Review

Policy & Coverage Verification

Additional Insured Requirements

Waiver of Subrogation

Renewal Tracking

Document Management

Data Entry & Records

Follow-Up & Communication

Excel & Outlook

Written & Verbal Communication

Tools

Microsoft Excel

Outlook

Job description

Job Description

The COI & Contractor Insurance Compliance Specialist is responsible for collecting, reviewing, tracking, and maintaining Certificates of Insurance (COIs) and related insurance documentation for contractors, subcontractors, vendors, and other third parties.

This role ensures that insurance documentation meets established company and contractual requirements, identifies deficiencies, follows up on missing or expired documentation, and maintains accurate compliance records.

The ideal candidate is highly organized, detail-oriented, comfortable working with insurance documents, and able to communicate professionally with contractors, vendors, insurance agencies, brokers, and internal teams.

Key Responsibilities

• Request and collect Certificates of Insurance (COIs) from contractors, subcontractors, vendors, and their insurance representatives.

• Review COIs for completeness and compliance with established insurance requirements.

• Verify policy effective and expiration dates, coverage types, and required limits.

• Review General Liability, Commercial Auto, Workers' Compensation, Employers Liability, and Umbrella/Excess Liability information as applicable.

• Verify certificate holder information and other required certificate details.

• Review documentation for requirements such as Additional Insured, Waiver of Subrogation, Primary & Non-Contributory, and Completed Operations when applicable.

• Identify missing, expired, or non-compliant insurance documentation.

• Communicate deficiencies clearly to contractors, vendors, insurance agents, and brokers.

• Follow up to obtain corrected COIs and supporting documentation.

• Track policy expiration dates and proactively request renewal certificates.

• Maintain accurate contractor and vendor insurance records within the client's system.

• Update COI and compliance tracking systems, spreadsheets, databases, or vendor-management platforms.

• Maintain electronic files and supporting documentation.

• Produce reports identifying compliant, non-compliant, expired, and pending accounts.

Qualifications and Requirements

• 1–3+ years of experience in commercial insurance, certificate processing, contractor/vendor compliance, risk management support, or a related administrative role preferred.

• Familiarity with Certificates of Insurance and ACORD forms, particularly ACORD 25, strongly preferred.

• Understanding of common commercial insurance coverages, including General Liability, Commercial Auto, Workers' Compensation, and Umbrella/Excess Liability.

• Familiarity with insurance terminology such as Additional Insured, Waiver of Subrogation, Primary & Non-Contributory, and policy limits.

• Experience working with contractors, construction companies, insurance agencies, brokers, property management companies, or vendor compliance programs is a plus.

• Strong attention to detail and ability to identify discrepancies in insurance documentation.

• Strong written and verbal communication skills.

• Ability to manage a high volume of documents, expiration dates, and follow-up activity.

• Strong organizational and time-management skills.

• Comfortable working with Microsoft Excel, Outlook, document-management systems, and web-based platforms.

• Ability to follow established procedures and escal…

Key Skills

• Certificate of Insurance (COI) Processing

• Contractor & Vendor Insurance Compliance

• ACORD 25 Review

• Commercial Insurance Knowledge

• Policy & Coverage Verification

• Additional Insured Requirements

• Waiver of Subrogation

• Insurance Renewal Tracking

• Document Management

• Data Entry & Record Maintenance

• Contractor/Vendor Follow-Up

• Compliance Reporting

• Microsoft Excel & Outlook

• Written and Verbal Communication

Perks and Benefits

Become part of the Employee Share Units program
Cloudstaff Dream Points - To be used for bidding useful items like appliances, kitchenettes etc.
Comprehensive health and life insurance on your 16th day of employment, covering 1 free dependent on the 16th day of employment
Endless opportunities for career advancement
In-house psychiatrist available to support employees' well-being
International career growth and connections
Mental Wellness Employee Assistance program through Lifeworks
Participate and join our CS Social Clubs and Special Interest Groups to connect with colleagues
Quarterly perks boxes for WFH staff, offering groceries and snacks to keep you fueled
Superb and exciting Mid-Year Parties – with items to give away and cash prizes!
Unlimited cash incentives for hired referrals
We set you up for success with a company-provided PC/Laptop and fiber internet connection.