Insurance Client Services Specialist - Hybrid

Intogreat Solutions; Quezon City; Hybrid; PHP 312,000 - 469,000; Full time

Benefits offered by this job

Hybrid work model

Job summary

Intogreat Solutions in Metro Manila, Philippines is hiring a Client Service Officer (Insurance) on a hybrid arrangement in Eastwood Avenue, Quezon City. The role focuses on resolving enquiries, processing applications, and ensuring timely follow-up while maintaining compliance with regulations.

The position emphasizes accuracy, adherence to SLAs, and a strong understanding of regulatory requirements to provide accurate information without giving advice.

Qualifications

• Experience in a client service or contact centre environment.
• Ability to manage enquiries end-to-end across phone and email channels.
• Professional, accurate documentation and adherence to SLAs.

Responsibilities

• Resolve client enquiries at first point of contact where possible, taking full ownership through to completion (email and phone).
• Proactively follow up outstanding items within required timeframes to ensure timely resolution.
• Retain existing clients through proactive, clear and effective communication.
• Process manual applications, ensuring accuracy and within SLA timeframes.
• Deliver all client interactions within required service levels and turnaround timeframes.
• Adhere strictly to documented processes, training guides and quality standards.
• Maintain accurate and complete records across all systems.
• Maintain a comprehensive understanding of relevant products, processes, and regulatory requirements to provide accurate and compliant information to clients.
• Identify and elevate potential business or compliance risks appropriately.
• Ensure all client interactions provide accurate and complete information without offering any advice or recommendation to the client.
• Contribute to team performance by meeting individual productivity and quality benchmarks

Skills

First contact resolution

End-to-end enquiry handling

Organisational skills

Attention to detail

Written and verbal communication

Compliance awareness

Job description

Intogreat Solutions in Metro Manila, Philippines is hiring a Client Service Officer (Insurance) on a hybrid arrangement in Eastwood Avenue, Quezon City. The role focuses on resolving enquiries, processing applications, and ensuring timely follow-up while maintaining compliance with regulations.

The position emphasizes accuracy, adherence to SLAs, and a strong understanding of regulatory requirements to provide accurate information without giving advice.