Insurance Associate

Metacom Careers; Philippines; On-site; PHP 212,000 - 257,000; Full time

Benefits offered by this job

HMO Coverage

Retirement and Provident Funds

Fitness Membership Benefits

Career growth and development

Job summary

Metacom Careers is seeking a Customer Service Representative to join the Insurance team in Bridgetowne, Quezon City. You will provide excellent customer support through voice interactions while delivering accurate and timely solutions to customer inquiries.

The role requires 1 year of BPO experience, strong English communication, and willingness to work onsite in Bridgetowne with shifting schedules. Salary offers ₱19,000–₱23,000 monthly plus benefits.

Qualifications

• Senior High School Graduate (K–12) or at least 2nd year college completed.
• Minimum of 1 year BPO experience in a voice account.
• Willing to work onsite in Bridgetowne, Quezon City.
• Willing to work on a shifting schedule.

Responsibilities

• Handle inbound customer inquiries related to insurance products and services.
• Resolve customer concerns professionally and efficiently.
• Provide accurate information and maintain a high standard of customer service.
• Document customer interactions in company systems.
• Ensure compliance with company policies and quality standards.

Skills

Strong English communication skills

Customer-focused

Basic computer proficiency

Multitasking in fast-paced environment

Reliable, adaptable, team player

Education

Senior High School Graduate/2nd year college

Job description

Location: Bridgetowne, Quezon City, Metro Manila

Industry: Insurance

Work Setup: Onsite

Schedule: Shifting Schedule

Role Description

We are looking for a Customer Service Representative to join our Insurance team in Bridgetowne, Quezon City. In this role, you will provide excellent customer support through voice interactions while delivering accurate and timely solutions to customer inquiries.

Key Responsibilities

• Handle inbound customer inquiries related to insurance products and services.


• Resolve customer concerns professionally and efficiently.


• Provide accurate information and maintain a high standard of customer service.


• Document customer interactions in company systems.


• Ensure compliance with company policies and quality standards.

Qualifications

• Senior High School Graduate (K–12) or at least 2nd year college completed.


• Minimum of 1 year BPO experience in a voice account.


• Willing to work onsite in Bridgetowne, Quezon City.


• Willing to work on a shifting schedule.

Skills & Competencies

• Strong English communication skills.


• Customer-focused with excellent problem-solving abilities.


• Basic computer proficiency.


• Ability to multitask in a fast-paced environment.


• Reliable, adaptable, and a team player.

What We Offer

• Salary Package: ₱19,000 – ₱23,000 per month


• HMO Coverage


• Retirement and Provident Funds


• Fitness Membership Benefits


• Career growth and development opportunities