Instrument Returns & Warranty Ops Specialist (Night Shift)

Abbott; Philippines; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Abbott is seeking an Instrument Operations Support Specialist in Taguig, Philippines, to support the Global Supply Chain with processing instrument warranty reviews and returns across multiple sources.

You will ensure data accuracy in Abbott’s SAP ERP system, collaborate with cross-functional teams, and escalate issues to SME/Leadership as needed. Night shift readiness is required and SAP/Esker/Salesforce skills are valued.

Qualifications

• Must possess at least College/Bachelor’s Degree.
• Must be willing to work night shift.
• Proficient in MS Office including Excel, Word and Outlook.
• Good keyboarding and typing skills.
• Data entry experience required.
• Ability to multi-task and meet deadlines.
• Ability to communicate professionally.

Responsibilities

• Manage and process warranty and returns workflow via Esker, SAP and Salesforce.com.
• Ensure data accuracy for instrument returns in Abbott’s SAP ERP system.
• Escalate workflow issues to leadership for timely resolution.
• Handle inquiries from functional mailboxes with professional responses and timely follow-ups.
• Coordinate with Master Data, Purchasing, Finance, Sales/Marketing, and DCs on allocations and credits.
• Investigate escalated orders and elevate to SME or supervisor when needed.
• Generate reports on open orders, billing blocks, and error trends.
• Support continuous improvement with SME and team lead guidance.
• Execute assigned tasks and projects and adherence to Quality System processes.

Skills

Detail oriented

Customer focus

Time management

Problem solving

Written and oral communications

Professionalism

Collaboration and teamwork

Multi-tasking

Data entry

Education

Bachelor's degree

Tools

SAP ERP

Esker

Salesforce.com

Microsoft Office Suite

Job description

Abbott is seeking an Instrument Operations Support Specialist in Taguig, Philippines, to support the Global Supply Chain with processing instrument warranty reviews and returns across multiple sources.

You will ensure data accuracy in Abbott’s SAP ERP system, collaborate with cross-functional teams, and escalate issues to SME/Leadership as needed. Night shift readiness is required and SAP/Esker/Salesforce skills are valued.