Instructional Designer

VXI Global Solutions; Makati; On-site; PHP 350,000 - 550,000; Full time

Job summary

VXI Global Solutions is seeking a Training Content Specialist to develop and maintain knowledgebase articles and standard operating procedures. You will coordinate a limited range of training materials to support call center operations alongside the Learning Solutions and Training Departments.

Responsibilities include partnering with Training and Operations to create SOPs and training content, curating a knowledgebase for quick access, and developing onboarding materials such as eLearning and

Qualifications

• Bachelor's degree or equivalent in Training and Development or Design/Multimedia.
• 1–2 years of Content Management or Knowledge Management experience.
• Experience with authoring tools like the Microsoft Office Suite.

Responsibilities

• Develop and coordinate training materials including eLearning, instructor-led training, and job aids.
• Partner with Training and Operations to develop SOPs and communications for the Operations Team.
• Curate and maintain a knowledgebase of sales enablement content for easy access by program employees.

Skills

Content Management

Knowledge Management

Communication skills

Project management

ADDIE model

Education

Bachelor's degree in Training and Development or Design/Multimedia

Tools

Microsoft Office Suite

Salesforce

Doc360

JIRA

Job description

Primary role is development and maintenance of knowledgebase articles and standard operating procedures. Will develop and coordinate a limited range of training materials to support call center operations in tandem with the Learning Solutions and Training Departments. Materials include eLearning, instructor-led training, and job aids.

• Partner with Training and Operations in developing standard operating procedures, communication, and training materials to help the Operations Team perform their tasks.
• Curate and maintain a knowledgebase of sales enablement content easily accessible to the program's employees to ensure process accuracy and accessibility.
• Partners with Training and Instructional Design Teams in developing training initiatives, such as onboarding and continuous learning programs.
• Develops limited training materials such as knowledgebase articles, instructor-led training slides, facilitator and learner guides, handbooks, job aids, and reference works
• Regularly audit the knowledgebase to ensure process relevance and applicability.
• Gathers up-to-date information and integrates feedback into the knowledgebase content.

Requirements:

• Candidate must possess at least a Bachelors/College Degree in Training and Development or Design/Multimedia or equivalent
• 1–2 years of Content Management or Knowledge Management experience
• Experience with authoring tools like the Microsoft Office Suite
• Proficiency with knowledge management software and tools such as Salesforce, Doc360, JIRA, etc.,
• Excellent oral and written communication skills
• Ability to manage multiple projects in a fast-paced environment
• Background in training and adult learning theory and instructional design principles
• Knowledge and experience with the ADDIE model