Insider Risk & Compliance Specialist II (Remote)

Concentrix CVG Philippines, Inc.; Philippines; À distance; PHP 700 000 - 1 100 000; Plein temps

Résumé du poste

Concentrix CVG Corporation is hiring a Specialist II, Insider Risk & Compliance to identify threats to sensitive assets, drive risk programs, and support global security initiatives. The role collaborates with IT, HR, Legal, and other departments to develop pragmatic action plans and secure operations across multiple sites.

The ideal candidate has 5–8 years in risk management or investigations, a Bachelor's in Criminal Justice, and strong analytical and communication skills.

Qualifications

• Understanding of BPO environment and common business procedures, practices and standards.
• Ability to identify performance and opportunity gaps.
• Detail oriented with excellent analytical and critical thinking skills.
• Background in identifying cyber or fraudulent suspicious activity.
• Ability to effectively communicate findings to senior team members and to Concentrix stakeholders.

Responsabilités

• Provide support to the Sr. investigator in operationalizing and continuous improvement of the Insider Risk and Compliance Program.
• Discuss Insider Risk and Compliance objectives in all relevant conversations with Concentrix Account leadership – TLs, SMEs, HR focal, DPEs, etc.
• Prepare metrics, reporting, and maintain governance trackers for all work areas.
• Ensure daily/weekly/monthly reporting on all work activities; follow up regularly with businesses for action plan closures.
• Drive the highest Integrity and Ethical standards across the staff and the organization during all interactions.
• Ensure innovation is part of the risk remediation in Accounts, through technology or tools when applicable.
• Participate in assigned GSAs/NNIs for the site or accounts.
• Identify risk areas as well as document and maintain artefacts for reviews conducted.
• Document corrective and preventive measures and draft NNI/GSA reports.
• Conduct analysis of operational data to identify trends, root causes of business issues, and/or opportunities.
• Actively mentor Insider Risk and Compliance team's less tenured employees.
• Conduct security attestations (as required) for assigned Accounts or sites.
• Drive risk closures for assigned sites or Accounts – for Non-Strategic Accounts, drive open risk findings to closure for NNIs, Investigations and GSAs; for Strategic Accounts, discuss risk findings/observations with BISOs.
• Escalate operational issues in a timely manner following the escalation path.
• Actively participate and provide support to investigative actions like log correlation, floor walk, etc.
• Lead assigned investigations.
• Maintain relevant records retention, legal, HR, Privacy guidelines for all activity.
• Assist in preparing education materials as and when necessary.

Connaissances

BPO Experience

Analytical Thinking

Communication Skills

Risk & Compliance knowledge

Investigation skills

Formation

Bachelor's degree in Criminal Justice

Description du poste

Concentrix CVG Corporation is hiring a Specialist II, Insider Risk & Compliance to identify threats to sensitive assets, drive risk programs, and support global security initiatives. The role collaborates with IT, HR, Legal, and other departments to develop pragmatic action plans and secure operations across multiple sites.

The ideal candidate has 5–8 years in risk management or investigations, a Bachelor's in Criminal Justice, and strong analytical and communication skills.