Inside Sales Specialist: Lead Conversion & CRM Pro

Jetour Auto Phil. Inc; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading automotive company is seeking a Sales Associate to manage customer inquiries and convert leads generated through digital channels. The ideal candidate will have a strong background in sales or customer service, excellent communication skills, and proficiency in CRM software. Key responsibilities include qualifying leads, addressing customer concerns, and meeting sales targets in a fast-paced environment. A college diploma is preferred, and prior experience in a call center is an asset.

Qualifications

• Proven experience in a call center, sales, or customer service environment.
• Excellent communication, interpersonal, and active listening skills.
• Strong sales and persuasion abilities.
• Familiarity with digital marketing and social media platforms.
• Ability to handle a high volume of calls and maintain composure under pressure.

Responsibilities

• Promptly contact all leads from digital and social media channels.
• Respond to customer inquiries within service level agreement timeframe.
• Conduct thorough needs assessments for potential solutions.
• Maintain understanding of company products and services.
• Utilize sales techniques to convert leads into customers.
• Record all customer interactions accurately in the CRM system.
• Conduct timely follow-up activities to nurture leads.
• Meet or exceed sales targets and performance metrics.

Skills

Communication (written and verbal)

Sales and Persuasion

Customer Service

Active Listening

Problem-Solving

Time Management

CRM Software Proficiency

Digital Marketing Awareness

Education

College diploma or equivalent; Bachelor's degree preferred

Tools

CRM software

Job description

A leading automotive company is seeking a Sales Associate to manage customer inquiries and convert leads generated through digital channels. The ideal candidate will have a strong background in sales or customer service, excellent communication skills, and proficiency in CRM software. Key responsibilities include qualifying leads, addressing customer concerns, and meeting sales targets in a fast-paced environment. A college diploma is preferred, and prior experience in a call center is an asset.