Inside Sales Representative

Ibex Limited; Manila; On-site; PHP 223,000 - 446,000; Full time

Job summary

Ibex Limited is seeking an Inside Sales Representative to grow revenue from an existing customer base and inbound leads. You will educate customers and guide them through the buying experience with email, phone, and live chat, ensuring quality service and integrity.

Reporting to the Director of Inside Sales, you will perform high-volume outreach, respond to inquiries, schedule service, promote maintenance programs, and keep accurate records using basic software.

Qualifications

• 2-3 years of professional experience in a high-volume, customer-facing role (sales, customer service, or customer success).
• Experience responding to inbound inquiries via phone, email, and live chat.

Responsibilities

• Promote and sell company membership plans to customers.
• Respond to incoming calls with a positive attitude to help callers.
• Respond to online inquiries and voicemails.
• Assist customers in scheduling service and promoting maintenance programs.
• Keep records of customer interactions using basic software.

Skills

Sales

Customer service

Customer success

Job description

Overview

The Inside Sales Representative is focused on achieving and growing measurable sales results from an existing customer database and inbound leads. Reporting to the Director of Inside Sales, you will educate and skillfully guide customers through the buying experience while ensuring the highest level of quality, customer care, and integrity through interactions via email, phone, and live chat.

Responsibilities

Job Duties & Responsibilities:

• Perform high volume phone outreach to actively promote and sell company membership plan to customers.

• Responding to incoming calls for service with a positive attitude, a smile in your voice and a "yes, I can" mentality to help the caller.

• Responding to online inquiries and voicemails utilizing strong interpersonal skills

• Assisting customers in scheduling service, promoting preventative maintenance programs, and answering any questions about our services.

• Keeping records of customer interactions and transactions, recording details of inquiries, comments, as well as actions taken. Utilizing basic software without errors.

Qualifications

Qualifications

• 2-3 years of professional experience in a high-volume, customer-facing role with experience in sales, customer service, or customer success

• Experience responding to inbound customer inquiries via phone, email, and live chat

• Willing to work onsite