Inside Sales PSE Account Manager

RELX INC; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

RELX Inc. in Manila is seeking an Inside Sales/Account Manager to manage a portfolio of education accounts and maintain relationships with decision makers.

You will engage customers via phone, email and virtual channels, understand requirements, verify user experience and identify opportunities to add value. You will support renewals, quotes, upsell opportunities, and collaborate with cross-functional teams to ensure a positive customer experience.

Qualifications

• Bachelor's degree required; 2+ years in Inside Sales/Account Management in a B2B setting preferred.
• Proven ability to engage stakeholders and influence decisions across global locations.

Responsibilities

• Manages and supports an assigned portfolio of Private Sector Education accounts, building and maintaining relationships with decision makers and influencers.
• Engages customers via phone, email and virtual channels to understand requirements and identify opportunities to add value.
• Supports customer retention and account growth by progressing renewals, quotes and upsell opportunities, and by referring qualified leads to the account team.
• Follows up on customer requests and updates stakeholders at each stage until closure.
• Collaborates with sales, marketing, customer service, finance and other teams to deliver a positive customer experience.
• Maintains accurate records in Salesforce including account and contact updates.
• Provides sales administration support including quote preparation and contract documentation.

Skills

Inside Sales

Account Management

Communication

B2B Sales

Education

Bachelor's degree

Tools

Salesforce

Oracle

Tableau

Job description

Manila

Full time

R120192

• Manages and supports an assigned portfolio of Private Sector Education accounts, building and maintaining effective working relationships with decision makers and influencers to sustain a high level of customer satisfaction

• Engages customers proactively through phone, email and virtual channels to understand requirements, verify user experience and identify opportunities to add value

• Supports customer retention and account growth by progressing renewals, quotes and upsell or cross-sell opportunities, and by referring qualified leads to the account team

• Follows up on customer requests, open opportunities and renewal commitments through to closure, keeping customers and stakeholders updated at each stage

• Resolves customer concerns by investigating issues, coordinating internal support functions and confirming resolutions with the customer

• Collaborates with sales, marketing, customer service, finance and other cross-functional teams to deliver consistent and positive customer experience

• Maintains accurate account, contact, opportunity and activity records in Salesforce, including account and contact creation, updates and ongoing data hygiene

• Provides sales administration support, including quote preparation, order and contract documentation, and adherence to established sales processes and approval requirements

• Supports customer access, product entitlement and service enablement for Elsevier Healthcare Education products and platforms

• Prepares and maintains reports, trackers and records to support pipeline visibility, renewal tracking and day-to-day operational requirements

• Develops and maintains working knowledge of the Elsevier Healthcare Education product suite to respond to customer queries and demonstrate product value;

• Performs other related duties as assigned

Qualifications:

• Bachelor's degree holder

• At least 2 years of Inside Sales/Account Management experience handling existing customer portfolio preferably within a prominent organization where solution and consultative selling approaches were used

• Great listener, quick thinker, and the ability to work independently and as a team

• Experience in a corporate / B2B sales environment preferred

• Able to effectively communicate (both verbal and written) and influence across global locations and teams, listening and challenging collaboratively

• Strong detail orientation with the ability to follow defined processes

• Strong time management skills

• Enthusiastic and creative with the ability to inspire others and our customers.

• Excellent communication skills with a positive attitude and a passion for delivering exceptional customer service.

• Good knowledge of Microsoft Office

• Experience in handling CRM tool is a plus (Salesforce, Oracle, Tableau)

• Proficient in MS Office suite and web-based applications. Working knowledge in CRM systems and DOS-based applications like Delta Live.

• Working knowledge on AI Tools (Claude)

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

Additional Requirements for Internal Candidates:

• Must be in current role for 1 year

• Must not have received any Disciplinary Action within the past 12 months

• Must not have any Attendance and Punctuality issues in the past 12 month

• Must have a Successful or above rating in the last Enabling Performance cycle

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.