OCC EUC Engineer III

RELX INC; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

RELX INC is hiring a senior systems/infrastructure engineer in Manila to lead a technical team. You will oversee Windows infrastructure, AD, DNS, DHCP, and cloud services, while coordinating with vendors to resolve incidents and drive improvements.

The role requires a Bachelor’s degree and 5–7 years in systems engineering with strong communication skills and a proactive, service-oriented mindset.

Qualifications

• Bachelor’s degree holder.
• 5-7 years of systems or infrastructure engineering experience.
• Prior experience in a technical leadership or SME capacity is desirable.
• Advanced knowledge of Windows systems and infrastructure (Windows servers, AD, DNS, and DHCP).
• Demonstrated experience in enterprise identity platforms (Entra ID/Active Directory) and public cloud (AWS and/or Azure).
• Experience in managing and supporting Microsoft 365 services (Exchange Online, SharePoint, OneDrive, and Microsoft Teams).
• Experience managing and supporting third-party and SaaS-based services (e.g., Saviynt, ChatGPT Enterprise, Claude AI).
• Knowledge in incident management, service request fulfillment, change requests, and major incident management.
• System installation and troubleshooting experience.
• Advanced understanding of system and problem management tools.
• Advanced knowledge of scripts for automation.
• Knowledge of virtual server environments and thin clients.
• Knowledge of system recovery procedures.
• Good oral and written communication skills.
• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

Responsibilities

• Demonstrate thorough understanding of major system components in completing tasks (Windows infrastructure, AD, DNS, DHCP, Microsoft 365, AWS, and Azure).
• Leading a team of technical resources on team initiatives, projects, optimization, and operations.
• Diagnose problems with application programs, common systems, or systematic questioning techniques.
• Configure controls; install or troubleshoot systems within multiple system environments.
• Provide prompt recovery and problem escalation using multiple system management and problem management tools.
• Partner with development groups, support groups, and vendors to coordinate and communicate/escalate problems to meet deadlines.
• Assist in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operation.
• Refine system monitoring and reporting with support groups and assist in analysis and recovery.
• Apply problem-solving skills in multiple operating environments to support tasks.
• Diagnose system performance problems.
• Perform online system functions to assist with daily tasks and file editing.
• Develop scripts for executing common processes and automation.
• Manage incident response and major incidents.
• Implement and document changes and service requests.
• Participate in on-call rotation and after-hours support.
• All other duties as assigned.
• We offer country-specific benefits.

Skills

5-7 years experience

Technical leadership

Windows infrastructure

Entra ID/Active Directory

AWS/Azure

Microsoft 365 administration

SaaS management

Incident management

System installation/troubleshooting

Automation scripting

Virtual server environments

System recovery procedures

Communication skills

Enterprise AI tools adoption

Education

Bachelor’s degree

Job description

Manila

Full time

R119620

QUALIFICATIONS

• Bachelor’s degree holder

• 5-7 years of systems or infrastructure engineering experience.

• Prior experience in a technical leadership or SME capacity is desirable.

• Advanced knowledge of Windows systems and infrastructure (Windows servers, AD, DNS, and DHCP).

• Demonstrated experience in enterprise identity platforms (Entra ID/Active Directory) and public cloud (AWS and/or Azure).

• Experience in managing and supporting Microsoft 365 services (Exchange Online, SharePoint, OneDrive, and Microsoft Teams).

• Experience managing and supporting third-party and SaaS-based services (e.g., Saviynt, ChatGPT Enterprise, Claude AI).

• Knowledge in incident management, service request fulfillment, change requests, and major incident management.

• System installation and troubleshooting experience.

• Advanced understanding of system and problem management tools.

• Advanced knowledge of scripts for automation.

• Knowledge of virtual server environments and thin clients.

• Knowledge of system recovery procedures.

• Good oral and written communication skills.

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives

ACCOUNTABILITIES

• Demonstrate thorough understanding of major system components in completing assigned tasks (e.g., Windows infrastructure, AD, DNS, DHCP, Microsoft 365, AWS, and/or Azure, Microsoft 365).

• Leading a team of technical resources on team initiatives, projects, optimization, and operations.

• Diagnose problems with application programs, common systems, or systematic questioning techniques.

• Configure controls; install or troubleshoot systems within multiple system environments.

• Provide prompt recovery and problem escalation using multiple system management and problem management tools.

• Partner closely with development groups, support groups, and vendors to coordinate and communicate/escalate problems as appropriate to meet assigned deadlines.

• Assist in daily support of the systems/products assigned, through early detection and pursuit of changes in system responses or operation.

• Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery.

• Apply problem-solving skills in multiple operating environments to support assignments involving the execution of a series of related tasks.

• Diagnose system performance problems.

• Perform online system functions to assist with tasks encountered in the execution of daily responsibilities such as utility functions and editing of files.

• Develop lists/scripts for execution of commonly used processes and automation of simple tasks.

• Manage incident response and major incidents.

• Proper implementation of team changes and service requests.

• Proper creation, execution, documentation, and closure of tasks, changes, and requests.

• Participate in an on-call rotation, supporting escalations and providing after-hours support as needed.

• All other duties as assigned.

• We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers:

EEO Know Your Rights.

RELX is a global provider of information-based analytics and decision tools for professional and business customers, enabling them to make better decisions, get better results and be more productive.

Our purpose is to benefit society by developing products that help researchers advance scientific knowledge; doctors and nurses improve the lives of patients; lawyers promote the rule of law and achieve justice and fair results for their clients; businesses and governments prevent fraud; consumers access financial services and get fair prices on insurance; and customers learn about markets and complete transactions.

Our purpose guides our actions beyond the products that we develop. It defines us as a company. Every day across RELX our employees are inspired to undertake initiatives that make unique contributions to society and the communities in which we operate.