Inside Sales Executive – Japanese Speaking

Business Trends Philippines; Laguna; On-site; PHP 420,000 - 640,000; Full time

Job summary

Business Trends Philippines is seeking a customer-focused professional to manage inquiries, prepare quotes, and drive order processing through distribution channels and the sales team. You will coordinate with global and regional teams to ensure timely pricing, quotes, and delivery, while supporting new market opportunities.

The role requires a degree in Engineering or Business Administration, strong English and Japanese, and at least 2 years in sales or customer service with supply chain

Qualifications

• Degree or Diploma in Engineering or Business Administration.
• Excellent English and Japanese language capabilities.
• At least 2 years of relevant sales and customer service experience.
• Supply chain experience with working knowledge in industrial sales preferred.
• Good interpersonal communication skills and computer knowledge.

Responsibilities

• Handle customer enquiries via calls and emails.
• Prepare ITO with Global team, ASEAN sales manager, Pricing Team to ensure quote win.
• Penetrate new market shares when opportunities arise.
• Provide prices/quotes, follow up on potential orders and price negotiations.
• Clarify sales policies and pricing structures.
• Fill orders by transferring to fulfillment and communicate delivery dates.

Skills

English

Japanese

Interpersonal skills

Supply chain familiarity

Education

Engineering

Business Administration

Job description

About the role

Responsible for the resolution of process customer's enquiry & providing quotation in meeting customer's need and ensuring Service Level is met at all time. Generate revenue by soliciting and obtaining orders, work as a team in ensuring efficient delivery of customer service and supply chain process. Working through distribution channels and sales team, and processing of customer's enquiry, RFQ, quotes follow-up, handle quality return, and ensure timely logistical processing of product delivery.

Key responsibilities

• Handle enquiries from customers via calls and emails
• Prepare ITO by working closely with Global team, ASEAN sales manager, Pricing Team to ensure quote win
• Penetrate new market shares whenever opportunity arise
• Address customer's price inquiries, check stock availabilities, provide prices/quotes, and follow-up on potential orders and price negotiation
• Clarify policies and procedures such as condition of sales and pricing structure
• Fill orders by transferring orders to fulfillment, communicating expected delivery date; explaining stock outs
• Provide timely "Open Order Report" to customers via excel and customers portal
• Review customer demand and forecasts and work closely with Parker planner & customers if stocking program is recommended
• Address customer goods return due to quality reject, claims and communicate with Quality on rejects & resolution
• Regular meet up with customers to review any new NPI/ projects, market situation, forecast demands, orders and deliveries

About you

• Degree/Diploma in Engineering or Business Administration
• Excellent English and Japanese language capabilities
• At least 2 years of relevant sales and customer service experience
• Supply chain experience with working knowledge in industrial sales preferred
• Good interpersonal communication skills and computer knowledge
• Demonstrated ability to perform the described role and responsibilities and obtain the desired results
• Independent, organized & experience of operating in a matrix organization preferred
• People oriented personality and be able to work in a team effectively