Inpatient Medical Coding - Team Leader | 90k SOB

MiraMed Philippines Group; Metro Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

MiraMed Philippines Group is seeking a Team Leader to oversee a group of medical coders, auditors, trainers or customer service agents under supervision. You will organize, develop, monitor and document daily activities, manage client relationships and support team development.

The role emphasizes staff planning, performance reviews, reporting quality, and adherence to Philippine Labor Code. Strong MS Office skills and experience in inpatient coding certification are required.

Qualifications

• At least 2 years of experience as an Inpatient Medical Coding Team Leader.
• Inpatient Coding Certification CPC/CIC/CCA/CCS-P/CCS is required.
• Bachelor’s degree in medical records or allied field.
• Very good organizational skills and attention to detail; able to motivate team.
• Results-driven and goal-oriented.

Responsibilities

• Coordinate day-to-day operational management of the team and assign work orders.
• Allocate resources to meet reporting targets.
• Respond to client queries with effective solutions and maintain relationships.
• Conduct performance reviews and provide guidance to staff.
• Prepare month-end and other management reports.
• Manage staff leave and holiday schedules to maintain coverage.

Skills

Team management

Client communication

Coaching & mentorship

Reporting & analytics

Attention to detail

MS Office

Education

Bachelor's degree in medical records

Inpatient Coding Certification CPC/CIC/CCA/CCS-P/CCS

Tools

MS Office

Job description

JOB SUMMARY

• Under the general supervision of the Team Supervisor and Coding Manager, Team Leader is responsible for creating, organizing, developing, monitoring and documenting the daily activities of a group of medical coders, auditors, trainers or customer service agents which include but may not be limited to the following tasks relative to team management, client support and team members’ personal and professional development.

SCOPE AND COMPLEXITY

The work of this position is guided by defined policies, guidelines, and established practices and precedents.

This position is responsible to adhere to all national guidelines as set forth by the Labor Code of the Philippines and various company guidelines.

ESSENTIAL FUNCTIONS

A. Team Management

• Coordinates day-to-day operational management which includes and not limited to assignment of work orders, completing of daily objectives and ensuring quality errors are corrected in a timely manner.

• Allocate resources based on approval, so that reporting targets are met consistently.

• Acknowledging and responding to client queries and concerns with a corresponding solution.

• Participating in teleconference calls with the client to improve working relationships and building confidence.

• Excellent knowledge in MS Office and generating various types of reports.

• Measure, review and report quality progress to the team and provide needed guidance on quality issues observed through audits.

• Conduct performance reviews with staff periodically through the business year.

• Periodic updates shared with the team based on client directives and in a timely manner.

• Staff duties, annual leave, holiday schedule and other requirements managed to ensure adequate staff levels are maintained at all times,

• Respond to employee needs appropriately and with effective results.

• Perform all necessary reconciliation daily, weekly or monthly as expected.

• Ensure month end projects are being met and provide corresponding reports for management review.

• Other tasks/functions that may be assigned by the company as per business requirement; these may change from time to time to reflect the changing requirement of your position and our business.

STAFF PROFESSIONAL DEVELOPMENT

• Review, analyze and enhance conduction of coaching sessions for rank and file team members by the POC periodically.

• Review and endorse researches and recommendations of innovative suggestions regarding incentive programs by POC to Team Supervisor and Coding Managers in order to motivate production staff and aid in employee’s personal and professional development.

CLIENT SERVICES DELIVERY

• Direct and implement training of POC in attendance and participation in clients’ meetings.

• Train POC how to responds to clients’ concerns in a timely and accurate manner. Must be able to direct and implement solutions for any client issues.

MARGINAL/ADDITIONAL FUNCTIONS

• Contributes to a positive department image by exhibiting strategic thinking, professionalism, adaptability, teamwork and mutual respect with all staff members.

QUALIFICATIONS:

• At least 2 years of experience as an Inpatient Medical Coding Team Leader

• Must have Inpatient Coding Certification such as CPC/ CIC/ CCA/ CCS-P/ CCS

• Bachelor's degree in medical records or any medical allied field.

• Very good organizational skills, attention to detail and ability to motivate team members to perform at their optimum levels.

• Must be results driven and goal-oriented.

• He/she must be able to interface on a professional level at all times with a variety of different personalities and position