Senior IT Infrastructure Lead — Global Projects & Ops

Mahindra Satyam; Philippines; On-site; PHP 900,000 - 1,300,000; Full time

Benefits offered by this job

Opportunity to lead infrastructure • 

Exposure to enterprise-level IT Envi­r

Collaboration with global teams

Job summary

Tech Mahindra Philippines seeks an IT operations leader to oversee hands‑on IT support, infrastructure management, and project delivery. You will lead onsite and remote teams, maintain SLA/CSAT targets, and coordinate with vendors for equipment and deployments.

The role requires 4–6 years in IT support/ops with 1–2 years in supervision, plus ITIL/PMP/Scrum/Microsoft or AWS credentials. Growth opportunities exist at Cebu and Manila campuses.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent experience.
• 4–6 years in IT support or operations, including 1–2 years in a leadership role.
• Strong leadership, mentoring, communication, collaboration, and process improvement.
• Certifications such as ITIL, PMP, Scrum Master, or AWS/Microsoft credentials preferred.

Responsibilities

• Perform hands-on installation and troubleshooting of laptops, desktops, and office equipment; manage onsite associates (L1/L2) on-site and remote.
• Maintain SLA and CSAT targets.
• Ensure patch compliance (Microsoft and antivirus) above 95% and meet SOC SLAs.
• Oversee stability and performance of IT infrastructure (physical/virtual datacenter, network).
• Provide implementation, planning, project leadership, and SME support across IT apps, infrastructure, telephony, and asset management.
• Manage operations and technical projects with on-time delivery.
• Support development and maintenance of organizational intelligence systems for data gathering and reporting.
• Deliver end-user IT infrastructure support as needed.
• Ensure adequate IT infrastructure capacity for optimal performance.
• Coordinate with procurement/vendors for IT equipment acquisitions.
• Create implementation plans and perform project management for initiatives.
• Translate requirements into technical specs for deployments.
• Review processes to ensure SLA compliance.
• Prepare periodic management reports.
• Respond to alerts, including after-hours; provide 24/7 on-call support.

Skills

Team leadership

Mentoring

Communication

Collaboration

Process improvement

Operational management

Datacenter management

People management

Education

Bachelor’s degree in Computer Science / IT

Tools

ITIL

PMP

Scrum Master

AWS

Microsoft certifications

Job description

Tech Mahindra Philippines seeks an IT operations leader to oversee hands‑on IT support, infrastructure management, and project delivery. You will lead onsite and remote teams, maintain SLA/CSAT targets, and coordinate with vendors for equipment and deployments.

The role requires 4–6 years in IT support/ops with 1–2 years in supervision, plus ITIL/PMP/Scrum/Microsoft or AWS credentials. Growth opportunities exist at Cebu and Manila campuses.