Information Technology Support Specialist

Hammerjack Pty Ltd; Philippines; On-site; PHP 500,000 - 800,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines seeks an IT Specialist – System Support to manage all system concerns, troubleshoot, upgrade, and maintain company systems. You will coordinate docking with the e-commerce platform and assist other departments by gathering business needs and optimizing internal workflows.

The role requires a degree in IT-related fields and 3+ years of relevant experience; knowledge of e-commerce or logistics is a plus, with strong communication and project-management skills.

Qualifications

• Bachelor's degree in IT, computer or software engineering or related field.
• 3+ years of relevant IT experience preferred.
• Experience in E-Commerce or Logistics is a plus.

Responsibilities

• Collect and sort docking requirements for the e-commerce platform and draw up a docking plan.
• Assist problem solving and communication across departments; collect, summarize and analyze business needs.
• Familiarize with and use the company's internal system; optimize business logic per environment.
• Test the optimized functions of the system.
• Complete various tasks arranged by the company.
• Support communication with Shopee x J&T requirements.
• Coordinate with regional IT teams on JMS and Order Application concerns.

Skills

Communication

Interpersonal skills

Multitasking

Project management

IT knowledge

Education

Bachelor's degree in Information Technology, Computer/Software Engineering, or related field

Tools

IT software

Job description

SUMMARY:

IT Specialist – System Support is in-charge of all company system's concerns, troubleshooting, upgrades, and maintenance.

QUALIFICATIONS

1. Bachelor's degree in Information Technology, Computer/Software Engineering, or related field.
2. At least 3 years relevant work experience in Information Technology or similar field preferred.
3. Experience in E-Commerce or Logistics is a plus.

KNOWLEDGE, SKILLS, & ABILITIES

1. Good written and verbal communication skills.
2. Good interpersonal skills
3. Ability to handle multiple projects simultaneously and work under pressure.
4. Strong organization and project management skills.
5. Knowledgeable in relevant IT programs and software.

DUTIES AND RESPONSIBILITIES

1. Responsible for collecting and sorting out the docking requirements of the e-commerce platform, and drawing up a docking plan
2. Responsible for assisting the problem solving and communication of other departments of the company, and collecting, summarizing and analyzing according to the needs of business departments
3. Responsible for familiarizing with and using the company's internal system, and optimizing and improving the business logic of the system according to the business environment
4. Responsible for testing the optimized functions of the system
5. Able to complete various tasks arranged by the company
6. Support and help with communication with the needs of Shopee x J&T.
7. Assist and coordinate with regional IT's with regards to their concern on JMS and Order Application.