E-Commerce Backend Administrator (Technical Lead)

MUJI Philippines Corp.; Makati; On-site; PHP 446,000 - 893,000; Full time

Job summary

MUJI Philippines Corp. in Makati is seeking an e-commerce Operations Specialist to administer and maintain the e-commerce platform and OMS, preferably with Magento experience.

You will monitor the full order lifecycle from creation to refund and coordinate with IT, Merchandising, and Logistics to ensure smooth omnichannel operations. The role requires 3–5 years in e-commerce administration, strong analytical and problem-solving skills, and the ability to work across stores, warehouses, and

Qualifications

• Bachelor's degree in IT, CS, E-Commerce, Business, or related field.
• 3-5 years in e-commerce administration, OMS, or operations.
• Hands-on Magento experience or other e-commerce platforms.
• Experience with OMS is highly preferred.
• Knowledge of APIs, integrations, data flows, and order lifecycle.
• Experience with ERP/POS/WMS or online marketplaces is a plus.
• Experience with helpdesk or ticketing systems.
• Strong analytical, troubleshooting, and stakeholder coordination skills.
• Detail-oriented with strong data accuracy.

Responsibilities

• Administer and maintain the e-commerce platform and OMS, preferably with Magento experience.
• Monitor the complete order lifecycle, including order creation, payment, allocation, fulfillment, shipment, cancellation, return, and refund.
• Monitor order and inventory synchronization across E-Commerce, OMS, ERP, POS, WMS, payment gateways, and logistics platforms.
• Investigate and coordinate the resolution of failed, delayed, stuck, or exceptional orders.
• Maintain product catalogs, categories, attributes, images, pricing, availability, promotions, discounts, and vouchers.
• Manage backend users, roles, and access permissions.
• Support order allocation, fulfillment, returns, refunds, and omnichannel operations across stores, warehouses, and fulfillment locations.
• Coordinate with Merchandising and Marketing teams to implement and validate campaigns before and after launch.
• Monitor system availability and performance; perform initial troubleshooting and elevate issues when required.
• Log, track, and follow up on incidents through the helpdesk or service management system.
• Coordinate with IT, development teams, and vendors to resolve API, integration, data synchronization, order flow, and inventory issues.
• Support SIT and UAT, system enhancements, releases, maintenance, and post-deployment validation.
• Test critical processes, including order creation, payment, inventory allocation, fulfillment, cancellation, return, refund, and shipment.
• Maintain system documentation, incident records, operational procedures, and reports covering orders, inventory, fulfillment, returns, and system performance.
• Identify recurring issues and recommend process or system improvements

Skills

Analytical thinking

Troubleshooting

Communication

Stakeholder coordination

Data accuracy

Education

Bachelor's degree in Information Technology, Computer Science, E-Commerce, Business, or a related field

Tools

Magento

Order Management System (OMS)

Job description

KEY RESPONSIBILITIES

• Administer and maintain the e-commerce platform and OMS, preferably with Magento experience.


• Monitor the complete order lifecycle, including order creation, payment, allocation, fulfillment, shipment, cancellation, return, and refund.


• Monitor order and inventory synchronization across E-Commerce, OMS, ERP, POS, WMS, payment gateways, and logistics platforms.


• Investigate and coordinate the resolution of failed, delayed, stuck, or exceptional orders.


• Maintain product catalogs, categories, attributes, images, pricing, availability, promotions, discounts, and vouchers.


• Manage backend users, roles, and access permissions.


• Support order allocation, fulfillment, returns, refunds, and omnichannel operations across stores, warehouses, and fulfillment locations.


• Coordinate with Merchandising and Marketing teams to implement and validate campaigns before and after launch.


• Monitor system availability and performance; perform initial troubleshooting and elevate issues when required.


• Log, track, and follow up on incidents through the helpdesk or service management system.


• Coordinate with IT, development teams, and vendors to resolve API, integration, data synchronization, order flow, and inventory issues.


• Support SIT and UAT, system enhancements, releases, maintenance, and post-deployment validation.


• Test critical processes, including order creation, payment, inventory allocation, fulfillment, cancellation, return, refund, and shipment.


• Maintain system documentation, incident records, operational procedures, and reports covering orders, inventory, fulfillment, returns, and system performance.


• Identify recurring issues and recommend process or system improvements

QUALIFICATIONS & REQUIREMENTS

• Bachelor's degree in Information Technology, Computer Science, E-Commerce, Business, or a related field.


• 3-5 years of experience in e-commerce administration, OMS, application support, or e-commerce operations.


• Hands-on experience with Magento or another e-commerce platform.


• Experience with an Order Management System (OMS) is highly preferred.


• Understanding of e-commerce order lifecycle, inventory, fulfillment, returns, refunds, and omnichannel operations.


• Basic knowledge of APIs, system integrations, and data flows.


• Experience with ERP, POS, WMS, payment gateways, logistics platforms, or online marketplaces such as Shopee, Lazada, or Grab is an advantage.


• Experience with helpdesk or ticketing systems.


• Strong analytical, troubleshooting, problem-solving, communication, and stakeholder coordination skills.


• Detail-oriented with strong data accuracy and organizational skills.


• Willing to support weekends, holidays, or extended hours during major campaigns or critical incidents when required.