Information Technology Supervisor | Mexico, Pampanga

Alfamart Trading Philippines, Inc.; Mexico; Hybrid; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Health insurance

Employee discounts

Employee awards

Special membership services

Job summary

Alfamart Philippines, Inc. is seeking an IT Support Supervisor to deliver 24x7 remote and on-site IT support for stores, branches, and warehouses, ensuring timely equipment delivery and setup for openings.

The role covers 24x7 monitoring, night shifts, and producing daily reports while coordinating with vendors and maintaining IT hardware inventories. A candidate with 6 months to 1 year in IT support is preferred.

Qualifications

• 6 months–1 year of working experience in IT support or related field.
• Proficient in MS Office applications and basic SQL/database concepts.
• Strong troubleshooting skills for hardware, software, network, and POS systems.
• Familiarity with Windows, macOS, and Linux environments.

Responsibilities

• Provide 24x7 remote and on-site IT support for stores, branches, and warehouses.
• Ensure on-time IT equipment delivery and setup for store openings.
• Perform pre- and final store opening procedures and grand opening support.
• Handle first-level support via remote or on-site helpdesk tickets.
• Prioritize and resolve daily IT issues and service requests following standard processes.
• Maintain IT hardware inventory and generate daily reports.

Skills

Hardware troubleshooting

Software troubleshooting

SQL

Database management

Windows

Linux

Network troubleshooting

POS knowledge

Documentation

MS Office

Driving skills

Job description

ABOUT US:

Joining Alfamart means becoming part of a dynamic organization, which is key to career success. As the first and only Super Minimart in the Philippines, Alfamart is dedicated to serving local Filipino neighborhoods and communities.

By joining the fastest-growing retail chain in the country, you become part of a team that is making a real difference. You'll gain more than just a job; you'll have opportunities for growth and development as the company expands across the Philippines. This means advancing your career, learning new skills, and contributing to a company that values its employees and the communities it serves.

Job Summary:

Provide 24 x 7 remote and on-site support to store, branch, and warehouse to ensure its on-time opening including continuous operations.

Who are we looking for:

As a IT Support Supervisor, you are expected to

Support Services:

• Ensure the on-time IT equipment delivery and setup for the new store opening.
• Perform pre and final store opening procedures.
• Perform store grand opening support
• Provides first level support in Stores, Branch Back Offices and Warehouses via remote or on-site based on the filed helpdesk tickets.
• Prioritize and resolve day to day system issues/ problems and clients requests according to standard processes
• Ensures quality service support for all the internal clients in Stores, Branch Back Offices and Warehouses.
• Coordinates with 3rd party suppliers and contractors.
• Monitor and Maintains IT equipment in Stores, Branch Back Offices and Warehouses.
• Performs 24x7 monitoring.
• Can work a night shift schedule.
• Performs end of day tasks and creates daily reports.
• Responsible for writing/sending daily reports as required, tracking and maintaining IT hardware inventory, and process improvement.
• Documentation of major/critical IT troubleshooting steps, and keeping them up to date.
• Must be available "On-Call" (24x7) "when business needs arise" to support the warehouse/store.
• Actively participate in Business Continuity Planning (BCP) and Disaster Recovery (DR).
• Perform POS data daily backup
• Ensure warehouse and store updated data master
• On-time daily sending of Sales Report,SMAC,EDI and swipes

Vendor Management:

• Coordinates with vendors, reported issues that are related to IT units under warranty/contract support.
• Disseminates support related tasks or responsibilities.

What does it take to be part of the team?

• Basic Hardware and Software troubleshooting
• Documentations
• Proficient in MS Office Application. SQL and Database Management
• Proficient in Windows, MAC & Linux.
• Basic Network troubleshooting and setup
• Knowledgeable in POS Hardware and Software
• Driving Skills is a plus factor
• 6 months - 1 year of working experience in the related field.

What's in it for You:

• Supportive Environment: Work in a collaborative and supportive team that values your contributions.
• Comprehensive Benefits: Health insurance, and other employee benefits including special membership services, employee discounts and employee awards.
• Dynamic Workplace: Be part of a fast-growing company with a dynamic and innovative culture.
• Work Life Balance: paid time off, including vacation, sick, and bereavement leaves, with increases based on tenure.

To know more about us, visit https://www.alfamart.com.ph/