Compliance Management Analyst

ALORICA TELESERVICES, INC.; Quezon City; On-site; PHP 300,000 - 540,000; Full time

Job summary

ALORICA TELESERVICES, INC. in Quezon City is seeking a Compliance professional to support monitoring and risk management activities ensuring adherence to company policies, client requirements, and regulatory laws.

The role involves conducting reviews, audits, and risk assessments, reviewing documentation for gaps, and tracking corrective actions. Strong analytical and communication skills are essential for success in this position.

Qualifications

• 1–2 years of experience in Compliance, Audit, Quality Assurance, or Risk Management
• Knowledge of compliance standards and regulatory requirements
• Strong analytical, documentation, and problem-solving skills
• Proficient in Microsoft Office, particularly Excel
• Strong attention to detail and communication skills

Responsibilities

• Monitor compliance with company policies, client standards, and regulatory requirements
• Conduct compliance reviews, audits, and risk assessments
• Review documentation and identify compliance gaps
• Prepare compliance reports and track corrective action plans
• Coordinate with Operations and relevant teams to address compliance issues
• Maintain accurate compliance records and support process improvements

Skills

Analytical skills

Attention to detail

Communication skills

Problem-solving

Education

Bachelor's degree in Business/Accounting/Finance

Tools

Microsoft Excel

Microsoft Office

Job description

About the role

Supports compliance monitoring and risk management activities to ensure BPO operations adhere to company policies, client requirements, and applicable laws and regulations.

Key responsibilities

• Monitor compliance with company policies, client standards, and regulatory requirements

• Conduct compliance reviews, audits, and risk assessments

• Review documentation and identify compliance gaps

• Prepare compliance reports and track corrective action plans

• Coordinate with Operations and relevant teams to address compliance issues

• Maintain accurate compliance records and support process improvements

About you

• Bachelor's degree in Business, Accounting, Finance, or a related field

• 1-2 years of experience in Compliance, Audit, Quality Assurance, or Risk Management; BPO experience is an advantage

• Knowledge of compliance standards, internal controls, and regulatory requirements

• Strong analytical, documentation, and problem-solving skills

• Proficient in Microsoft Office, particularly Excel

• Strong attention to detail and communication skills