Influencer Service Lead (with HR experience)

Klaiya; Manila, Hinoba-an; On-site; PHP 600,000 - 900,000; Full time

Job summary

Klaiya is seeking a full-time, on-site specialist in Binondo, Manila to own influencer marketing campaigns using HR expertise in recruitment and employee relations. The role involves sourcing talent, negotiating contracts, and coordinating with remote creators and the in-house team.

You will manage end-to-end partnerships, onboard creators, and ensure campaigns meet performance metrics across platforms while maintaining high professional standards.

Qualifications

• 3+ years in influencer marketing with proven campaigns.
• HR background with recruitment and employee relations experience.
• Willingness to work 100% on-site in Binondo, Manila.

Responsibilities

• End-to-end management of creator partnerships, briefs, product distribution, and performance tracking (conversions, engagement, EMV).
• Source, interview, negotiate with influencers and onboard creators and agency contacts using structured recruitment practices.
• Manage remote employees, virtual assistants, or external contractor teams.
• Serve as point of contact for contractor/creator disputes, contract enforcement, rate negotiations, and maintaining standard practices.
• Collaborate daily with Klaiya’s Binondo office team to keep campaigns aligned with company goals.

Skills

Recruitment

Employee Relations

Influencer Marketing

Negotiation

Contract Handling

Communication

Job description

Role Overview:

This is a full-time, strictly on-site position based in Binondo. You will own our influencer marketing campaigns while using your HR background (Recruitment & Employee Relations) to source talent, handle contract dynamics, and oversee remote support staff and creators.

Key Responsibilities:

• Influencer Strategy & Execution: End-to-end management of creator partnerships, campaign briefs, product distribution, and performance tracking (conversions, engagement, EMV) across TikTok, Instagram, and Facebook.
• Recruitment & Talent Acquisition: Source, interview, negotiate with, and onboard influencers, content creators, and external agency contacts using structured recruitment practices.
• Remote Employee Leadership: Manage, monitor, and maintain high performance among remote employees, virtual assistants, or external contractor teams.
• Employee Relations (ER) & Compliance: Serve as the point of contact for contractor/creator disputes, contract enforcement, rate negotiations, and maintaining strong professional standards.
• On-site Coordination: Collaborate daily with Klaiya’s in-house team at our Binondo office to keep campaigns aligned with company goals.

Requirements:

• Work Setup: Ability to work 100% on-site at our Binondo, Manila office (Monday to Friday).
• HR Experience: Professional background in Human Resources, with demonstrated focus on Recruitment / Talent Acquisition and Employee Relations.
• Influencer Marketing: 3+ years experience driving creator campaigns, negotiating rates, and tracking marketing metrics.
• Remote Management: Proven ability to manage and motivate remote employees or distributed contractor teams.
• Key Skills: Strong interpersonal communication, contract handling, dispute resolution, and organization.