Incomplete Planner

Acquire.AI; Pasig; On-site; PHP 312,000 - 580,000; Full time

Benefits offered by this job

HMO coverage

Yearly kick-off parties

Recognition through awards

Career growth opportunities

Work-life balance

Job summary

Acquire Intelligence is seeking an Incomplete Planner to support an Australian client in the glass repair and replacement sector. The role focuses on delivering on the time-to-service promise for jobs not completed on first visit, ordering glass and materials, coordinating outside services, and confirming lead times with suppliers to rebook efficiently.

You will update customers on status and pricing, secure deposits or approvals, and work a day shift from 8:00am–5:00pm AEST.

Qualifications

• Excellent attention to detail and ability to follow up on actions.
• Persistence in completing tasks and a strong sense of ownership.
• Strong organizational skills for handling high volumes of work.
• Effective time management and prioritization of aging/high-risk jobs.
• Comfortable communicating with branches, suppliers and customers by phone and written.
• Process discipline and ability to use multiple systems.
• Clear notes and comprehension, both internally and externally.
• Experience with job management software like SimPro.

Responsibilities

• Material & Resource Management: track ordering, delivery and storage of glass and materials.
• Customer Service: deliver professional, caring experience by phone and written; inform customers of schedule changes.
• Productivity & Supplier Relationship Management: ensure order accuracy and coordinate with planners and glazing supervisors.

Skills

Attention to detail

Time management

Strong organization

Clear communication

Problem solving

Accountability

Follow-up communication

Tools

SimPro

Job description

We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! Internal Job Description At Acquire Intelligence, our mission is to help business work smarter. We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence. Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe. If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career. Advance Your Career - Join us today and be part of a team where your work makes an impact!

WHY JOIN THE A-TEAM?

Come for a career, stay for the fun! Here’s what’s waiting for you:

• HMO coverage for you and your family
• Epic Yearly Kick-Off Parties with major giveaways (including a car in 2023!)
• Recognition through our Value Awards — we celebrate your wins
• Real career growth with internal promotions
• Meaningful work with talented and supportive teams
• Your future matters: 900 internal promotions every year
• 2,700+ leadership training courses
• Extra rewards along the way: 14th Month Pay for employees who complete 5 years with us
• Generous referral incentives of up to ₱42,000 depending on the role
• Enjoy work-life balance: 12 Vacation Leaves* 12 Sick Leaves* 1 Birthday Leave*

INCOMPLETE PLANNER (VOICE)

Not every job gets finished on the first visit, and what happens next is what separates a good service business from a great one. This role picks up exactly there: chasing the right materials, keeping suppliers honest on lead times, and getting the job rebooked and back on track, all while keeping the customer confident that it is being handled. If you like following something through until it is properly closed out, this is a satisfying role to be in. You will be working on behalf of a long standing Australian client in the glass repair and replacement industry, supporting their Incomplete Planning function. At Acquire Intelligence, we invest in our people and build careers, not just fill roles. Your work will directly protect the client’s time to service promise on every job that needs a second visit.

Role Snapshot

The Incomplete Planner is responsible for delivering on the time to service promise for jobs not completed on the first visit, ordering the correct glass and materials, coordinating outside services, and working with suppliers to confirm accurate lead times so jobs can be rebooked efficiently. The role also keeps customers updated on job status and pricing, and confirms deposits or approvals before work proceeds. Coverage is a confirmed day shift of 8:00am–5:00pm AEST (Sydney/Melbourne time, adjusting automatically with Australian daylight saving).

Key Responsibilities

• Material & Resource Management
  • Track and coordinate the ordering, delivery, and storage of glass and materials.
  • Work with suppliers to avoid delays in material procurement.
  • Respond promptly to quality issues and take corrective action.
• Customer Service
  • Deliver a professional, caring, and friendly experience by phone and in writing.
  • Keep customers informed of schedule changes, delays, or conflicts.
  • Ensure jobs are executed in line with customer expectations.
• Productivity & Supplier Relationship Management
  • Ensure accuracy of orders, including products, quantities, and specifications, so lead times can be confirmed for rebooking.
  • Communicate proactively with planners and glazing supervisors on orders, delays, and issues to keep project timelines on track.
  • Participate in supplier service review meetings covering performance, lead times, and pricing.

Qualifications & Experience

Essential

• Excellent attention to detail, identifying missing information and outstanding actions.
• Persistence, following jobs through to completion.
• Strong organisation skills, managing a large volume of incomplete work at once.
• Sound time management, prioritising ageing and high risk jobs.
• Comfortable following up with branches, suppliers, and customers by phone as well as in writing.
• Process discipline, following established procedures consistently.
• Confident navigating multiple systems.
• Clear communication skills, maintaining accurate notes and comprehension both internally and externally.
• Strong problem solving, escalating or resolving issues appropriately.
• A sense of accountability and ownership of outcomes.

Desirable

• Experience with job management software such as SimPro.
• Previous experience in project coordination, ideally within the glazing industry.

What we value

We are proud of our diverse global team, all working in a collaborative environment and guided by these shared values: Curious and Clever: Smart questions spark smart solutions. Entrepreneurial Energy: Think like an owner. Solve like a founder. Fast with Intent: We move fast and deliver real results. Laugh and Learn: We don’t take ourselves too seriously, just our results Join the A-Team and experience the A-Life! Acquire Intelligence is an award-winning, global business outsourcer with 10,000 staff and over 16-years’ experience in delivering intelligent contact center and back‑office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're an entrepreneurial business that is highly experienced in working with our partners to solve real-life problems quickly. A genuine partnership approach is at the heart of we do. Our teams are highly proficient in exceeding expectations, especially in situations where in‑house teams may be typically challenged with the business processes of “big business.” We have Class A offices in 14 locations across Australia, the Dominican Republic, the Philippines and the United States, as well as comprehensive Work‑from‑Home environments, where client‑permitted. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence. As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates with BPO experience to join our growing team. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.

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