Job Completion Coordinator

Acquire.AI; Pasig; On-site; PHP 279,000 - 446,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Yearly kick-off parties

14th Month Pay

Referral incentives up to ₱42,000

Paid leaves: 12 vacation, 12 sick, 1-?

Job summary

Acquire Intelligence in Pasig is hiring a Job Completion Coordinator (VOICE) to manage post-visit follow-ups, order glass/materials, and coordinate with suppliers to rebook jobs efficiently. You will keep customers informed of status and pricing while ensuring timely completions.

The role supports an Australian client in the glazing sector, with a day shift 8:00am–5:00pm AEST. Strong organizational and communication skills are essential.

Qualifications

• Excellent attention to detail and ability to identify missing information and outstanding actions.
• Persistent, follows jobs through to completion and manages a large volume of incomplete work.
• Strong organizational and time management skills for multiple concurrent tasks.
• Ability to communicate clearly by phone and written channels with internal and external stakeholders.
• Problem solving and accountability for outcomes with a sense of ownership.

Responsibilities

• Material & Resource Management: track ordering, delivery, and storage of glass and materials.
• Coordinate with suppliers to avoid delays and confirm lead times for rebooking.
• Provide prompt customer updates on schedule changes and pricing; verify deposits or approvals.

Skills

Attention to detail

Strong organization

Time management

Clear communication

Problem solving

Accountability

Customer service

Education

High school diploma or equivalent

Tools

SimPRO

Job description

## Job Completion CoordinatorApply: Pasig City: Full time: Posted Today: End Date: October 30, 2026 (30+ days left to apply): R12947We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!Internal Job Description**At Acquire Intelligence, our mission is to help business work smarter.**We bring together the best people, efficient processes, and automation to help companies grow faster and operate with confidence.Our purpose is to simplify how businesses work, improve performance, and lead meaningful change across the globe.If you’re passionate about making a real impact through innovation and collaboration, Acquire Intelligence is the place to grow your career.***Advance Your Career - Join us today and be part of a team where your work makes an impact!*****WHY JOIN THE A-TEAM? Come for a career, stay for the fun!**Here’s what’s waiting for you:* **HMO coverage for you and your family*** **Epic Yearly Kick-Off Parties** with major giveaways (including a **car in 2023!**)* **Recognition through our Value Awards** — we celebrate your wins* **Real career growth** with internal promotions* **Meaningful work** with talented and supportive teamsYour future matters:* **900 internal promotions** every year* **2,700+ leadership training courses**Extra rewards along the way:* **14th Month Pay** for employees who complete 5 years with us* Generous **referral incentives of up to ₱42,000** depending on the roleEnjoy **work-life balance**:* 12 Vacation Leaves\\** 12 Sick Leaves\\** 1 Birthday Leave\\*# **Job Completion Coordinator (VOICE)**Not every job gets finished on the first visit, and what happens next is what separates a good service business from a great one. This role picks up exactly there: chasing the right materials, keeping suppliers honest on lead times, and getting the job rebooked and back on track, all while keeping the customer confident that it is being handled. If you like following something through until it is properly closed out, this is a satisfying role to be in. You will be working on behalf of a long standing Australian client in the glass repair and replacement industry, supporting their Incomplete Planning function. At Acquire Intelligence, we invest in our people and build careers, not just fill roles. Your work will directly protect the client's time to service promise on every job that needs a second visit.## Role SnapshotThe Incomplete Planner is responsible for delivering on the time to service promise for jobs not completed on the first visit, ordering the correct glass and materials, coordinating outside services, and working with suppliers to confirm accurate lead times so jobs can be rebooked efficiently. The role also keeps customers updated on job status and pricing, and confirms deposits or approvals before work proceeds. Coverage is a confirmed day shift of 8:00am–5:00pm AEST (Sydney/Melbourne time, adjusting automatically with Australian daylight saving).# **Key Responsibilities**## Material & Resource Management• Track and coordinate the ordering, delivery, and storage of glass and materials.• Work with suppliers to avoid delays in material procurement.• Respond promptly to quality issues and take corrective action. Customer Service• Deliver a professional, caring, and friendly experience by phone and in writing.• Keep customers informed of schedule changes, delays, or conflicts.• Ensure jobs are executed in line with customer expectations. Productivity & Supplier Relationship Management• Ensure accuracy of orders, including products, quantities, and specifications, so lead times can be confirmed for rebooking.• Communicate proactively with planners and glazing supervisors on orders, delays, and issues to keep project timelines on track.• Participate in supplier service review meetings covering performance, lead times, and pricing.## Qualifications & Experience Essential• Excellent attention to detail, identifying missing information and outstanding actions.• Persistence, following jobs through to completion.• Strong organisation skills, managing a large volume of incomplete work at once.• Sound time management, prioritising ageing and high risk jobs.• Comfortable following up with branches, suppliers, and customers by phone as well as in writing.• Process discipline, following established procedures consistently.• Confident navigating multiple systems.• Clear communication skills, maintaining accurate notes and comprehension both internally and externally.• Strong problem solving, escalating or resolving issues appropriately.• A sense of accountability and ownership of outcomes.## Desirable• Experience with job management software such as SimPro.• Previous experience in project coordination, ideally within the glazing industry.# **What we value:**We are proud of our diverse global team, all working in a collaborative environment and guided by these shared values:**Curious and Clever:** Smart questions spark smart solutions.**Entrepreneurial Energy:** Think like an owner. Solve like a founder.**Fast with Intent:** We move fast and deliver real results.**Laugh and Learn:** We don’t take ourselves too seriously, just our resultsJoin the A-Team and experience the A-Life!