Incident Commander: Cloud & IT Crisis Leader

SoftwareONE Philippines Corporation; Makati; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

SoftwareOne Philippines Corporation is seeking an Incident Manager to lead end-to-end management of major incidents across cloud, applications, and infrastructure. You will coordinate technical resolver groups, partners and stakeholders to restore services quickly while maintaining transparent communication throughout the incident lifecycle.

In this global operations role, you will own incident governance, work with Azure, AWS and Microsoft 365, and drive post-incident reviews to improve

Qualifications

• Experience leading major incidents in IT service management or cloud operations.
• Ability to coordinate geographically distributed technical teams, vendors and partners under pressure.
• Working knowledge of enterprise and cloud platforms such as Azure, Microsoft 365, AWS or multi-cloud environments.
• Strong customer-facing communication and stakeholder management skills at senior levels.
• Good understanding of incident governance, SLAs, post-incident reviews and continual service improvement.

Responsibilities

• Take ownership of major incidents and assess business impact.
• Establish and lead major incident bridge calls with technical resolver groups, cloud engineers, vendors and support teams.
• Drive actions based on customer and business impact, managing risks, escalations and roadblocks until service is restored.
• Deliver clear and timely communications to customers, service delivery teams and executives throughout the lifecycle.
• Maintain incident records in the incident management tool and coordinate post-incident reviews.

Skills

Incident management

Stakeholder management

Cloud operations

Communication skills

Decision making

Tools

Azure

Microsoft 365

AWS

Job description

SoftwareOne Philippines Corporation is seeking an Incident Manager to lead end-to-end management of major incidents across cloud, applications, and infrastructure. You will coordinate technical resolver groups, partners and stakeholders to restore services quickly while maintaining transparent communication throughout the incident lifecycle.

In this global operations role, you will own incident governance, work with Azure, AWS and Microsoft 365, and drive post-incident reviews to improve