Hybrid Incident Commander — Lead Major IT Incidents

weSource Management Consultancy Firm; Taguig; Hybrid; PHP 137,700 - 168,300; Full time

Job summary

A leading consultancy firm in the Philippines is seeking an Incident Commander to manage critical incidents. In this hybrid role, you will provide centralized leadership during high-stakes situations and conduct post-incident reviews. The ideal candidate will have over 3 years of experience in IT service management, strong communication skills, and a technical understanding of IT systems. Join us to ensure effective incident communications and to drive continual service improvement.

Qualifications

• 3+ years of experience in IT service management or similar role.
• Strong understanding of incident management processes.
• Familiarity with ITIL in a DevSecOps environment.

Responsibilities

• Manage end-to-end process for major or critical incidents.
• Ensure centralized leadership during incidents.
• Conduct post-incident reviews and facilitate learning.

Skills

Leadership skills

Strong communication

Technical expertise

Decisiveness

Analytical skills

Organizational abilities

Adaptability

Education

Bachelor's degree in IT, engineering, or a related field

Job description

A leading consultancy firm in the Philippines is seeking an Incident Commander to manage critical incidents. In this hybrid role, you will provide centralized leadership during high-stakes situations and conduct post-incident reviews. The ideal candidate will have over 3 years of experience in IT service management, strong communication skills, and a technical understanding of IT systems. Join us to ensure effective incident communications and to drive continual service improvement.