Critical Incident Response Lead (24/7)

Accenture in the Philippines; Mandaluyong; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Accenture in the Philippines seeks a dedicated Major Incident Manager to own the end-to-end lifecycle for outages affecting Best Buy. You will coordinate detection, declaration, restoration and handover to Problem Management, guiding cross-functional resolver groups to restore services quickly.

You will manage communications and bridge activities, delivering timely updates to business and executive stakeholders, and leading Conference Bridges within tight ten-minute windows to expedite

Job description

Accenture in the Philippines seeks a dedicated Major Incident Manager to own the end-to-end lifecycle for outages affecting Best Buy. You will coordinate detection, declaration, restoration and handover to Problem Management, guiding cross-functional resolver groups to restore services quickly.

You will manage communications and bridge activities, delivering timely updates to business and executive stakeholders, and leading Conference Bridges within tight ten-minute windows to expedite