Inbound Sales Operations Leader

Hammerjack Pty Ltd; Muntinlupa; On-site; PHP 700,000 - 1,100,000; Full time

Job summary

Hammerjack Pty Ltd in Metro Manila seeks an Operations Manager to supervise non-exempt teams, assign work, monitor attendance, and drive performance and service levels for client accounts. You will train and develop staff, conduct appraisals, and ensure compliance with company policies.

Responsibilities include leading team leads, managing day-to-day issues, analyzing data, and maintaining excellent client relationships while striving to improve service quality.

Qualifications

• Bachelor's degree in any field preferred.
• Excellent communications and strong customer service background.
• Sales experience and leadership skills required.
• AT&T certification is required for internal staff.
• Proven ability to lead teams and manage performance.

Responsibilities

• Supervise, lead and inspire your team to regularly meet/exceed sales targets.
• Develop team leads to ensure top performance.
• Monitor staff for developmental needs and performance.
• Manage accounts and related issues on a day-to-day basis.
• Provide training, conduct regular appraisals, and monitor call center data.
• Address performance, behavior, and attendance issues using PM techniques.
• Handle staffing, payroll concerns, and client communications.
• Conduct annual performance appraisals and maintain records.
• Ensure training needs of subordinates are met and operations adapt to SLAs.
• Resolve escalated customer issues and communicate changes promptly.

Skills

Leadership

People management

Communication skills

Customer service

Sales experience

Interpersonal skills

AT&T certification

Education

Bachelor's degree (any field)

Job description

Hammerjack Pty Ltd in Metro Manila seeks an Operations Manager to supervise non-exempt teams, assign work, monitor attendance, and drive performance and service levels for client accounts. You will train and develop staff, conduct appraisals, and ensure compliance with company policies.

Responsibilities include leading team leads, managing day-to-day issues, analyzing data, and maintaining excellent client relationships while striving to improve service quality.