Branch Operations Manager

Hammerjack Pty Ltd; Philippines; On-site; PHP 335,000 - 670,000; Full time

Job summary

Hammerjack Pty Ltd seeks a Branch Operations Manager in the Philippines to oversee execution, supervision and management of operational flow and service delivery in the assigned branch, ensuring compliance with bank policies, procedures and ethics codes.

The role emphasizes cash management, security, staff rotation and cross-posting, with responsibility for resolving customer inquiries and incidents, and supporting branch performance through effective leadership.

Qualifications

• Graduate of any 4-year degree course.
• With almost 5 years branch operations and people management experience.

Responsibilities

• Ensures policies and procedures covering branch transactions are understood and implemented.
• Assists and handles resolution of operational queries and customer complaints at branch level.
• Manages cash flow and ensures adequate cash to meet client needs and ATM uptime.
• Maintains branch premises security and access controls, including keys and alarms.
• Plans and implements job rotation and cross posting of branch personnel.
• Executes other duties and functions as assigned by superiors.

Skills

People management

Operational oversight

Customer service

Regulatory compliance

Education

4-year degree

Job description

Hammerjack Pty Ltd seeks a Branch Operations Manager in the Philippines to oversee execution, supervision and management of operational flow and service delivery in the assigned branch, ensuring compliance with bank policies, procedures and ethics codes.

The role emphasizes cash management, security, staff rotation and cross-posting, with responsibility for resolving customer inquiries and incidents, and supporting branch performance through effective leadership.