Guest Experience Advisor: Create Unforgettable Vacations

ROYAL CARIBBEAN GROUP; Makati; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Career growth

Global team

Competitive pay

Benefits package

Diversity and inclusion

Job summary

ROYAL CARIBBEAN GROUP is seeking an Advisor, Customer Experience Service to be the first contact for guests and travel partners. You will handle reservations, inquiries, and booking changes across phone, email, and chat channels, delivering friendly, proactive service to enhance every cruise experience.

This role supports a global traveler audience from the Philippines, offering opportunities to grow within a leading vacation company while maintaining high quality and efficiency in a fast-paced

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• At least 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-focused mindset.
• Ability to multitask and manage multiple systems efficiently.
• Detail-oriented with strong organizational skills.
• Comfortable working in a call center or customer contact environment.
• Proficiency in navigating digital tools, websites, and applications.

Responsibilities

• Assist guests and travel partners with reservation inquiries and bookings.
• Provide timely support via phone, email, and chat.
• Resolve booking concerns and upsell products and services.
• Maintain accurate cruise reservations and changes.
• Navigate Royal Caribbean’s website and mobile apps.
• Handle itinerary changes and redeployments.
• Collaborate with internal teams to resolve complex inquiries.
• Build relationships with guests and travel partners.
• Maintain productivity and accuracy in a fast-paced environment.

Skills

Customer service

Multitasking

Communication skills

Call center

Problem solving

Digital tools

Education

High School Diploma

Associate's Degree

Job description

ROYAL CARIBBEAN GROUP is seeking an Advisor, Customer Experience Service to be the first contact for guests and travel partners. You will handle reservations, inquiries, and booking changes across phone, email, and chat channels, delivering friendly, proactive service to enhance every cruise experience.

This role supports a global traveler audience from the Philippines, offering opportunities to grow within a leading vacation company while maintaining high quality and efficiency in a fast-paced