Advisor, Customer Experience Service

ROYAL CARIBBEAN GROUP; Makati; Sur place; PHP 240 000 - 360 000; Plein temps

Avantages offerts par ce poste

Career growth

Global team

Competitive pay

Benefits package

Diversity and inclusion

Résumé du poste

ROYAL CARIBBEAN GROUP is seeking an Advisor, Customer Experience Service to be the first contact for guests and travel partners. You will handle reservations, inquiries, and booking changes across phone, email, and chat channels, delivering friendly, proactive service to enhance every cruise experience.

This role supports a global traveler audience from the Philippines, offering opportunities to grow within a leading vacation company while maintaining high quality and efficiency in a fast-paced

Qualifications

• High School Diploma or GED required.
• Associate's Degree preferred.
• At least 1 year of customer service experience.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-focused mindset.
• Ability to multitask and manage multiple systems efficiently.
• Detail-oriented with strong organizational skills.
• Comfortable working in a call center or customer contact environment.
• Proficiency in navigating digital tools, websites, and applications.

Responsabilités

• Assist guests and travel partners with reservation inquiries and bookings.
• Provide timely support via phone, email, and chat.
• Resolve booking concerns and upsell products and services.
• Maintain accurate cruise reservations and changes.
• Navigate Royal Caribbean’s website and mobile apps.
• Handle itinerary changes and redeployments.
• Collaborate with internal teams to resolve complex inquiries.
• Build relationships with guests and travel partners.
• Maintain productivity and accuracy in a fast-paced environment.

Connaissances

Customer service

Multitasking

Communication skills

Call center

Problem solving

Digital tools

Formation

High School Diploma

Associate's Degree

Description du poste

Advisor, Customer Experience Service

Join Royal Caribbean Group and Help Create Unforgettable Vacations

Are you passionate about delivering exceptional customer experiences? Do you enjoy helping people, solving problems, and building relationships? If so, we'd love to have you on board.

As an Advisor, Customer Experience Service, you'll be the first point of contact for our guests and travel partners, providing support through phone, email, and chat. You'll help with reservations, answer inquiries, resolve booking concerns, and recommend products and services that enhance the overall cruise experience.

This is an exciting opportunity to join a global travel leader and make a direct impact on our guests' vacation journeys.

What You'll Do

• Assist guests and travel partners with reservation inquiries, service requests, and booking modifications

• Provide timely and accurate support through phone, email, and chat channels

• Deliver first-call resolution whenever possible while ensuring a positive customer experience

• Create and maintain accurate cruise reservations

• Help guests navigate Royal Caribbean's website and mobile applications

• Manage booking updates related to itinerary changes, redeployments, charter sailings, and other reservation adjustments

• Recommend relevant cruise products, amenities, and add-ons that enhance the guest experience

• Collaborate with internal teams to resolve complex inquiries and service requests

• Build strong relationships with travel partners and guests through professional and personalized service

• Maintain high levels of productivity, quality, and attention to detail in a fast-paced environment

What We're Looking For

• High School Diploma or GED required

• Associate's Degree preferred

• At least 1 year of customer service experience

• Excellent verbal and written communication skills

• Strong problem-solving and customer-focused mindset

• Ability to multitask and manage multiple systems efficiently

• Detail-oriented with strong organizational skills

• Comfortable working in a call center or customer contact environment

• Proficiency in navigating digital tools, websites, and applications

Why Join Us?

• Be part of a world-leading vacation company

• Enjoy exciting career growth opportunities within a global organization

• Competitive compensation and benefits package

• Work with a supportive, collaborative, and diverse team

• Make a meaningful impact on guests' vacation experiences every day