Inbound Guest Experience & Sales Advisor

Royal Caribbean Group; Pasay; On-site; PHP 279,000 - 446,000; Full time

Job summary

Royal Caribbean Group in the Philippines is seeking an Advisor, Customer Experience Sales for our contact center. This full-time role handles inbound calls from guests and travel partners, applying sales techniques to close on one call while ensuring excellent service and accurate reservations.

The position emphasizes turning inquiries into bookings, maintaining brand standards, and collaborating with other departments to finalise guest needs, with a focus on revenue and customer satisfaction.

Qualifications

• Previous sales experience.
• Prefer at least 1 year of phone sales experience.

Responsibilities

• Effectively evaluate guest needs and identify products that best fit their needs; providing sales recommendations for our products on all Sales calls and correctly creating accurate reservations
• Servicing existing reservations according to guest requests and in accordance with existing business rules with negotiation skills and the ability to think through solutions using applied sales techniques
• Ability to develop and maintain professional rapport with a diverse customer base, providing one call resolution where possible
• Responsible for working with other departments to assist guest in securing accurate information and finalizing their reservation or service needs
• Applying outstanding customer service standards in all guest interactions as defined by the business
• Responsible for correctly capturing pertinent information and payments during all interactions with guests
• Responsible for maintaining brand standards when handling guest inquiries
• Responsible for ensuring guest inquiries are consistently handled efficiently within set call handling times providing outstanding customer service skills.
• Performs other duties as required.

Skills

Sales experience

Phone sales experience

Job description

Royal Caribbean Group in the Philippines is seeking an Advisor, Customer Experience Sales for our contact center. This full-time role handles inbound calls from guests and travel partners, applying sales techniques to close on one call while ensuring excellent service and accurate reservations.

The position emphasizes turning inquiries into bookings, maintaining brand standards, and collaborating with other departments to finalise guest needs, with a focus on revenue and customer satisfaction.