Inbound Cruise Reservations Specialist

Royal Caribbean Cruises Ltd; Philippines; Hybrid; PHP 223,000 - 357,000; Full time

Job summary

Royal Caribbean Cruises Ltd in the Philippines seeks a Reservations Agent to handle inbound sales and service calls from travel partners and guests. You will help customers with pricing, availability, and changes to reservations, ensuring accurate data entry and adherence to standards.

The role requires a friendly, professional demeanor, strong communication, fast data entry (35 wpm), and the ability to work in a fast-paced, metric-driven environment. Training is provided.

Qualifications

• High School Diploma required.
• Associate degree preferred.
• Minimum six months of customer service experience.
• Ability to type at least 35 wpm and enter data accurately.
• Strong verbal and written communication skills.
• Ability to work in a fast-paced, metric-driven environment.

Responsibilities

• Answer inbound calls from travel partners and direct guests with a friendly demeanor and strong customer focus.
• Provide information on Royal Caribbean products, services and promotions; quote prices and availability; secure bookings.
• Assist with changes to reservations, payments processing, and guest preferences.
• Enter required information into Royal Caribbean systems and maintain accurate reservation histories.
• Research and resolve non-routine issues by directing to appropriate resources.

Skills

Customer service

Communication

Sales skills

Data entry

Typing speed 35 wpm

Problem solving

Education

High School Diploma

Associate degree

Tools

CRM systems

Data entry software

Job description

Royal Caribbean Cruises Ltd in the Philippines seeks a Reservations Agent to handle inbound sales and service calls from travel partners and guests. You will help customers with pricing, availability, and changes to reservations, ensuring accurate data entry and adherence to standards.

The role requires a friendly, professional demeanor, strong communication, fast data entry (35 wpm), and the ability to work in a fast-paced, metric-driven environment. Training is provided.