Global Call Center Agent: Inbound/Outbound Support

TKHS Group Incorporated; Parañaque; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading BPO company is looking for a Customer Service Call Center Agent to handle calls, emails, and chats from international customers. Candidates should have at least 2 years of BPO customer service experience, strong English communication skills, and be willing to work on holidays and rotating shifts. This is an on-site position in Metro Manila, offering a dynamic work environment with opportunities for growth.

Qualifications

• At least 2 years of BPO customer service experience.
• International account experience is a plus.
• Willing to work rotating shifts, weekends, and holidays.

Responsibilities

• Handle inbound or outbound calls, emails, or chats from international customers.
• Address customer inquiries related to products, services, billing, and account concerns.
• Follow established scripts, processes, and quality standards.

Skills

BPO customer service experience

Good English communication skills

Education

High school graduate (college level/degree is an advantage)

Job description

A leading BPO company is looking for a Customer Service Call Center Agent to handle calls, emails, and chats from international customers. Candidates should have at least 2 years of BPO customer service experience, strong English communication skills, and be willing to work on holidays and rotating shifts. This is an on-site position in Metro Manila, offering a dynamic work environment with opportunities for growth.