Inbound Customer Service Specialist for Online Leads

Sutherland Global; Taguig; On-site; PHP 200,880 - 245,520; Full time

Job summary

A global customer service provider in Metro Manila is seeking a motivated Customer Service Consultant. In this role, you'll provide exceptional service by answering inbound calls, responding to inquiries about products and services, and managing account tasks. The ideal candidate will possess strong communication skills and prior customer service experience is preferred. This position offers a pathway for career growth in a dynamic environment.

Qualifications

• Demonstrated ability to support high volume of inbound calls.
• Proficient reading skills required.
• Prior customer service experience preferred.

Responsibilities

• Serve as the point of contact for customers via inbound calls.
• Provide exceptional customer service and respond to inquiries.
• Process payments and perform general account maintenance.

Skills

Excellent verbal and written communication skills

Ability to handle high volume of inbound calls

Multi-tasking skills

Education

High school diploma or GED

Tools

CRM applications

Microsoft Office (Outlook, Word, Excel)

Job description

A global customer service provider in Metro Manila is seeking a motivated Customer Service Consultant. In this role, you'll provide exceptional service by answering inbound calls, responding to inquiries about products and services, and managing account tasks. The ideal candidate will possess strong communication skills and prior customer service experience is preferred. This position offers a pathway for career growth in a dynamic environment.